Summary
Overview
Work History
Education
Skills
loyal. hard working , punctual
Timeline
Server

Sydnei Schaffer

Columbus,IN

Summary

Over [ 10 months of experience as motivated and successful Sortation Associate. Work efficiently selecting, packaging and preparing shipping orders. Utilize handheld device to receive and process orders. Accommodate flexible scheduling during week. Thrives under pressure getting orders fulfilled accurately and on time. Uses industry-standard software including handheld and wearable devices. Safely operates variety of heavy equipment from forklifts to conveyor systems. Adjusts easily to changing schedules throughout week. Friendly sortation associate with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft and lost or damaged mail.

Overview

5
5
years of professional experience

Work History

Receptionist

P4 Auto Group
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Server

Horseshoe Casino
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.

Sortation Associate

Amazon
02.2021 - 11.2022
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Worked in temperatures ranging 40 to 90 degrees.
  • Maintained high-level work standard achieving 90% accuracy sorting and processing.
  • Functioned comfortably at heights on catwalks, ladders and man-lifts.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.

Assistant

WestRock
12.2021 - 05.2022
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.
  • Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
  • Covered operators during breaks to reduce operational delays and maintain production schedule.
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
  • Fed raw materials into machines.
  • Inspected machine parts with measuring tools.
  • Kept accurate records of defective units or products.
  • Set up machines to start production cycles and controlled machine settings.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled [Type] products according to changing daily work orders and specific customer needs.
  • Performed general equipment maintenance and repair to minimize downtime.

Cashier

Meijer
04.2020 - 01.2021
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Assistant Manager of Housekeeping

Trilogy Health Services
05.2018 - 12.2019
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Managed laundry sorting, washing, drying and ironing.
  • Communicated repair needs to maintenance staff.
  • Kept building entryway glass clean and polished for professional presentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed household staff while parents were away.

Education

GED -

Empire Beauty School
Indianapolis, IN
10.2020

Skills

  • Post office operations
  • Postal law proficiency
  • Handling and sorting mail
  • Mailing restriction expertise
  • Workplace safety
  • Problem-solving skills
  • Production goal setting
  • Route Management
  • Teambuilding
  • Compassion
  • Flexible & Adaptable
  • Self-motivated professional

loyal. hard working , punctual

friendly works well with others or alone, always show up im always on time and willing to learn if gave the chance.

Timeline

Receptionist

P4 Auto Group
05.2022 - Current

Server

Horseshoe Casino
05.2022 - Current

Assistant

WestRock
12.2021 - 05.2022

Sortation Associate

Amazon
02.2021 - 11.2022

Cashier

Meijer
04.2020 - 01.2021

Assistant Manager of Housekeeping

Trilogy Health Services
05.2018 - 12.2019

GED -

Empire Beauty School

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