Sydnei Smith
Suffolk,VA
Summary
Experienced and versatile professional with a diverse range of skills and a strong work ethic.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Talented Barista bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PT Dental Claims Assistant
Bel Mel Metrics
Chesapeake, VA
06.2024 - Current
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Contributed to overall department success by regularly meeting or exceeding individual productivity goals and maintaining a low error rate in claim adjudication.
- Minimized processing delays due to incorrect information or missing documentation by proactively reaching out to relevant parties.
- Reduced claim errors by diligently verifying patient eligibility and coverage details before processing.
- Assisted management in developing new procedures to streamline workflows, resulting in reduced turnaround times for claim payments.
- Prevented fraud by identifying discrepancies in submitted documentation and following up accordingly.
- Improved claim processing efficiency by accurately reviewing and analyzing dental claims for payment.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
PT Occasional Nanny
Costal Childcare LLC
Chesapeake, VA
06.2023 - Current
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
PT Barrista/ Trainer
Alkalicious Cold Press Juice Bar
Chesapeake, VA
01.2024 - 05.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Prepare and serve coffee and tea drinks that meet quality standards
- Properly handle and maintain all equipment
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures
- Serve customers quickly and efficiently
- Demonstrate a thorough understanding of all the menu offerings
- Observe relevant health and safety standards
- Make sure we have fully stocked inventory
- Multitask with online orders and walk in orders
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
FT Nanny
Coastal Childcare LLC
Chesapeake, VA, USA
06.2023 - 10.2023
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
FT Infant and Toddler Lead Teacher
Apple Tree Learning Center
Chesapeake, VA, USA
11.2021 - 06.2023
- Protects the safety of all children in the center
- Directly supervises children at all times
- Uses positive phrasing with children
- Communicates frequently with children throughout the day, naming objects, actions, using who, what, when, where, and why, and open ended questions
- Exhibits behavior management consistent with The Kids' Place philosophy, including reflecting children's feelings, approaching children to speak with them, directing comments toward children's behavior, not at the children themselves, etc
- Co-plays/interacts with children during play activities both indoors and on the playground
- Treats each child with dignity and respect, recognizing the cultural and socio-economic diversity of the population
- Responds to the individual needs and learning styles of children
- Responds to children in distress promptly and appropriately
- Is responsible for all mealtime activities of the group
- Helps children serve themselves family-style and sits with children; preferably eats with them
- Monitors children closely during meals
FT Cashier, Customer Lead and Office Assistant
Food Lion
Chesapeake and Virginia Beach, VA, USA
06.2020 - 11.2021
- Opening the store, counting cash register drawers, handling incoming phone calls and messages, and performing filing duties
- Assist in typing memos and letters and transcribing hand-written notes as well, and also helping at the cashier as needed
- Built and maintained relationships with peers and upper management to drive team success
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Trained all new sales employees on effective service and operational strategies to maximize team performance
- Managing 8+ people at a time
- Maintains proper knowledge of office procedures including cash reports, register checkups, deposits, Western Union, Money Orders, and Coinstars
- Managed office paperwork, including scanning documents and routing business correspondence
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Making sure the store had carts inside for Customers
- Assisting with putting groceries in carts and cars
- Helping customers find items
FT Barista/Trainer
Alkalicious Cold Press Juice Bar
Chesapeake, VA, USA
10.2019 - 07.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Prepare and serve coffee and tea drinks that meet quality standards
- Properly handle and maintain all equipment
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures
- Serve customers quickly and efficiently
- Demonstrate a thorough understanding of all the menu offerings
- Observe relevant health and safety standards
- Make sure we have fully stocked inventory
- Multitask with online orders and walk in orders
Education
Nursing
Old Dominion University
Norfolk, VA09.2024
High School Diploma -
Indian River High School
Chesapeake, VA06.2020
Skills
- Leadership
- Teamwork
- Time Management
- Organization
- Customer Service
- Communication
- Problem Solver
- Adaptability
- Commitment
- Attention to Detail
- Management
Administrative support
Spreadsheet management
Schedule and calendar management
Sorting and labeling
Certification
CPR
First Aid
MAT
Timeline
PT Dental Claims Assistant
Bel Mel Metrics
06.2024 - Current
PT Barrista/ Trainer
Alkalicious Cold Press Juice Bar
01.2024 - 05.2024
PT Occasional Nanny
Costal Childcare LLC
06.2023 - Current
FT Nanny
Coastal Childcare LLC
06.2023 - 10.2023
FT Infant and Toddler Lead Teacher
Apple Tree Learning Center
11.2021 - 06.2023
FT Cashier, Customer Lead and Office Assistant
Food Lion
06.2020 - 11.2021
FT Barista/Trainer
Alkalicious Cold Press Juice Bar
10.2019 - 07.2020
Nursing
Old Dominion University
High School Diploma -
Indian River High School