Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Sanchez

Maricopa,USA

Summary

Marine Corps veteran and Customer Support Engineer with a strong foundation in problem-solving, critical analysis, and technical troubleshooting. Known for adaptability, leadership, and analytical thinking developed through six years of military service and hands-on electronics experience. Skilled in conducting thorough investigations, interpreting complex data, and delivering reliable solutions under high-pressure environments. Recognized for attention to detail, strategic thinking, and a disciplined approach to uncovering facts and resolving complex challenges. Passionate about continuous learning, with interests in STEM fields, investigative problem-solving, and roles that combine technical precision with helping others.

Overview

9
9
years of professional experience

Work History

Customer Support Engineer

KLA
10.2022 - Current
  • Troubleshoot technical equipment issues remotely and on-site, ensuring customer production is optimized and downtime is minimized.
  • Perform system-level repairs at customer sites, resolving complex problems with multiple causes and no standard procedures.
  • Act as primary point of contact between the company and customers, ensuring accountability for customer satisfaction with service.
  • Coordinate with customers to minimize equipment downtime and maintain operational quality of system equipment.
  • Assist Installation Engineers in resolving technical issues and ensuring successful equipment installation.
  • Generate detailed field service reports documenting customer support activities and recurring problems for other supporting functions.
  • Cultivate positive relationships with customers, resolving sophisticated requests and issues to increase overall satisfaction.
  • Manage return materials authorization (RMA) processes, ensuring speedy and accurate handling of customer returns, exchanges, and repairs.

Electronics Maintenance Management Chief

United States Marine Corps
10.2016 - 11.2022
  • Managed inventory and operational status of 650+ items, totaling $20M+, ensuring accountability and readiness.
  • Led and developed a 45-person team, providing guidance and fostering professional growth.
  • Supervised and executed basic and intermediate repairs on ground transmission systems.
  • Utilized Oracle Global Combat Support System - Marine Corps for maintenance tracking, parts requisition, and equipment inventory, aligning with unit SOPs and manufacturer guidelines.
  • Conducted quality control inspections on repaired equipment, guaranteeing serviceability before return to operation.

Education

Bachelor - Business Administration

University of Arizona
Tucson, AZ
06-2027

Skills

  • Semiconductor Engineering
  • Strategic Thinking
  • Microsoft Office, Word, PowerPoint, Excel, and Edge proficient
  • Apple Pages, Numbers, and Safari proficient
  • Communication, interpersonal and intrapersonal skills
  • Collaboration talent
  • Organizational know-how
  • Particle collection and preservation
  • Interview coordination

Timeline

Customer Support Engineer

KLA
10.2022 - Current

Electronics Maintenance Management Chief

United States Marine Corps
10.2016 - 11.2022

Bachelor - Business Administration

University of Arizona

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