Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Abrams

Salisbury MD,MD

Summary

Adept at fostering guest satisfaction and streamlining service operations, my tenure at Matthew's 1600 showcased my ability to manage high-volume dining with poise, leveraging strong work ethic and exceptional customer service skills. Specialized in conflict resolution and guest engagement, I enhanced dining experiences and efficiently addressed concerns, contributing to a notable improvement in customer relations. Motivated persona with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experience. Can demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Server/Restaurant Hostess

Matthew's 1600
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Communicated with all kinds of people of all ages and in different states of being sober or intoxicated.

Camp Counselor/Assistant Counselor in Training

CCBC and Bishop Church
06.2017 - 07.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Designed safe and supportive environment for clients to discuss issues.

Education

High School Diploma -

Salisbury University
Salisbury, MD
05.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Memory retention
  • Food Running
  • High-volume dining
  • Service prioritization
  • Food safety understanding
  • Sales Techniques
  • Understanding
  • Good Under Pressure
  • Relationship Management
  • Guest Seating
  • Conflict Resolution

Timeline

Server/Restaurant Hostess

Matthew's 1600
11.2021 - Current

Camp Counselor/Assistant Counselor in Training

CCBC and Bishop Church
06.2017 - 07.2021

High School Diploma -

Salisbury University

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Sydney Abrams