Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Adams

Cut Off,LA

Summary

Dynamic professional with extensive experience at Ochsner as a Patient Transporter, excelling in patient communication and safety. Proven ability to train staff and enhance team performance, ensuring high-quality care. Skilled in problem resolution and maintaining professionalism, contributing to a supportive environment that reduces patient anxiety during transport.

Overview

9
9
years of professional experience

Work History

Patient Transporter

Ochsner
08.2023 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.

Manager

Michaels Arts and Crafts
02.2023 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Team Lead

Walmart
08.2020 - 12.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment to build team of top performers.

Department Manger

Walmart
08.2017 - 08.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

Cashier

Walmart
02.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Choices K-12 Education Center
Cut Off
12.2015

Skills

  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Customer service
  • Patient transportation
  • Bedside manner
  • Professionalism and ethics
  • Basic life support certification
  • Problem resolution
  • Staff coordination
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Effective communication
  • Detail-oriented

Timeline

Patient Transporter

Ochsner
08.2023 - Current

Manager

Michaels Arts and Crafts
02.2023 - 08.2023

Team Lead

Walmart
08.2020 - 12.2021

Department Manger

Walmart
08.2017 - 08.2020

Cashier

Walmart
02.2016 - 08.2017

High School Diploma -

Choices K-12 Education Center

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Sydney Adams