Sydney Aiello
La Crosse,WI
Summary
Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help programming run. Versed in maintaining a high level of standards when it comes to working with the public and other employees. Creative and hardworking professional, knowledgeable in office management, de-escalation tactics, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teen Center Director
Boys and Girls Club
La Crosse, WI
05.2023 - 09.2023
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Organized and facilitated programs such as career development workshops, sports tournaments, art activities, and music events.
- Provided guidance to teens on decision-making, problem solving and conflict resolution skills.
- Provided crisis intervention services when necessary.
- Developed and implemented strategies for providing a safe environment for teens to socialize, engage in recreational activities and access resources.
Coordinator- Huber
Boys and Girls Club
La Crosse, USA
10.2021 - 05.2023
- Planned high quality programs for children aged 4-18
- Used active supervision to help reduce negative interactions and incidents
- Had direct parent contact to help support the kids
- Communicated important information to kids and parents
- Created PBIS incentive programs to get kids engaged in club and their own success
- Set club expectations and supported program staff when needed
- Ensured that there were supplies and proper equipment for programs and activities
- Coordinated with outside resources (UWL Science Program) to bring new activities to club
- Coordinated with bosses to get supplies and approve field trips within the budgets
- Encouraged kids and teens to help plan activities and incentives
- Delegated work to staff, setting priorities and goals
- Coordinated with other department heads and Area Directors to ensure safe and fun off and on site activities
Program Staff- Mathy, Hamilton, and Huber
Boys and Girls Club
La Crosse, USA
09.2019 - 10.2021
- Set expectations for activities
- Used active supervision to help reduce negative interactions and incidents
- Redirected behaviors to help deescalate situations and prevent them from happening
- Used other staff and directors/coordinators to help with room management if needed
Server
Texas Roadhouse
La Crosse, WI
10.2019 - 03.2020
- Filled condiments and napkin containers during slack periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Le Chateau
La Crosse, WI
02.2019 - 10.2019
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Teen Staff- Mathy
Boys and Girls Club
La Crosse, USA
01.2019 - 09.2019
- Engaged teens in programed activities
- Used active supervision to help reduce negative interactions and incidents
- Redirected and de-escalated situations when needed
- Encouraged teens to help plan activities
Education
Some College (No Degree) - Sociology
University of Wisconsin, La Crosse
La Crosse, WISkills
- Program planning
- Active supervision
- Effective communication
- Behavior management
- Staff coordination
- Budget management
- Conflict resolution
- Parent engagement
- Delegation skills
- Engagement strategies
- Activity organization
- Schedule management
- Multitasking and organization
- Problem-solving
- Verbal and written communication
Certification
- CPR and First Aid Certified
- Mandatory reporter certified
References
- Sheng Vang, Neighborhood Outreach Coordinator, 608-386-4420
- Delane Swanson, Teacher, 612-718-7889
- Jenni Moris, Family School Liaison, 608-790-5884
Timeline
Teen Center Director
Boys and Girls Club
05.2023 - 09.2023
Coordinator- Huber
Boys and Girls Club
10.2021 - 05.2023
Server
Texas Roadhouse
10.2019 - 03.2020
Program Staff- Mathy, Hamilton, and Huber
Boys and Girls Club
09.2019 - 10.2021
Server
Le Chateau
02.2019 - 10.2019
Teen Staff- Mathy
Boys and Girls Club
01.2019 - 09.2019
Some College (No Degree) - Sociology
University of Wisconsin, La Crosse
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