Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Sydney Allen

Bartender
Waldorf,MD

Summary

Friendly, charismatic, and reliable team player offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking abilities. Also, a highly versatile worker with the ability to learn new skills quickly and dominates in fast-paced and challenging environments. Lastly, an insatiably curious person and an avid life-long learner with a growth mindset, always looking to leave something better than found.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Memorabilia Store Manager

Department of Defense
2 2022 - Current
  • Establish incentivized surveys and develop other means of research to gain insight into customer values, needs and current opinions about store.
  • Implementing new customer service strategies by training team members in new customer engagement techniques, as well as training new employees on standard operating procedures, increasing customer satisfaction by 43%.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele

Cashier, Server, Expo, To-go Member

Cheesecake Factory
07.2020 - 10.2021
  • Ensured smooth and timely flow of orders from waiters to kitchen, and from kitchen to guests, using effective and strong verbal communication skills
  • Checked dishes for temperature, accuracy, and presentation
  • Correctly identified over 200 menu items and accurately completed ticket orders
  • Assisted in final dish preparation while maintaining fast service
  • Gracefully handled customer complaints, while also upholding quality and sanitation standards
  • Streamlined to-go process to get orders accurately to guests in timely manner, which resulted in 40% increase in order accuracy
  • Delivered menu items in timely and accurate manner utilizing knowledge of table numbers and restaurant layout
  • Utilize clear and positive communication to understand guests' requests, while also being proactive by anticipating guests needs.

Barista

Starbucks
11.2018 - 02.2020
  • Personally connected with guests to create impactful moments in their day which created strong rapport and repeat business
  • Strategically up-selling as well as cross selling items of interests to guests based on personal preferences
  • Lead team members in monthly inventory procedures by building effective workflows and internal processes for efficient, quicker and more accurate inventory, resulting in saving $2,000 in inventory waste per month
  • Successfully and efficiently navigated consistent influx in guests and orders while managing emotions and workflow of myself and team members while exceeding customer and company expectations
  • Specialty in performing under time constraints as well as in high pressure situations with grace and care
  • Extensive experience in creating impromptu drinks using both creativity, skill, and acquired knowledge
  • Upholding and exceeding company's sanitation policies, as well as food and beverage handling procedures.

Skills

Cash handling

Barista experience

Cross-selling and up-selling

Emotional intelligence

Building customer rapport

Stress management

POS experience

TAMS certification

Certification

TAMS Certification

Timeline

TAMS Certification

03-2024

Cashier, Server, Expo, To-go Member

Cheesecake Factory
07.2020 - 10.2021

Barista

Starbucks
11.2018 - 02.2020

Memorabilia Store Manager

Department of Defense
2 2022 - Current

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