Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Allwine

Stephens City,Virginia

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Experience Intern

Inova Health Systems
05.2023 - Current
  • Assisted with team member and volunteer onboarding and engagement activities.
  • Evaluated data from patient experience surveys to identify opportunities to enhance patient and visitor experience through the development of best practices.
  • Collaborated with fellow team members, senior leaders, team managers, and front-line staff to implement new programs to achieve organizational service goals across sites and service lines.
  • Developed internal campus resources to support patient navigation and wayfinding.
  • Shadowed and networked with team members across multiple departments.

Shift Leader/Server Trainer

Cracker Barrel
08.2018 - Current
  • Helped managers complete daily tasks and lead the team in a way that would benefit all employees and guests.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Floated between all positions to fill gaps in coverage in order to ensure smooth operation of the restaurant.
  • Trained incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
  • Provided continuous evaluation and feedback to employees.

Server

Cracker Barrel
07.2016 - Current
  • Collaborated with the kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.
  • Ensured guest satisfaction.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies
  • Maintained a clean and safe work environment.

Dental/Orthodontic Assistant

Valley Pediatric Dentistry
08.2019 - 11.2019
  • Presented treatment plans to patients and ensured understanding.
  • Performed general routine check-up duties such as flossing and taking x-rays.
  • Assisted orthodontist by removing and replacing arch wires, as well as bonding brackets.
  • Documented dental care services by charting patient records in Eaglesoft.
  • Instructed patients and families on proper oral hygiene and care of dental appliances.

Education

Bachelor of Science - Health Services Administration

James Madison University
Harrisonburg, VA
08.2023

Bachelor of Science - Health Sciences

James Madison University
Harrisonburg, VA
05.2023

Associate of Science -

Laurel Ridge Community College
Middletown, VA
12.2018

Skills

  • Leadership
  • Teamwork
  • Communication
  • Professionalism
  • Organization
  • Customer service
  • Detail-oriented
  • Medical Terminology Knowledge
  • Knowledgeable in Microsoft Office Suite, Eaglesoft, PC, and MacOS

Certification

  • Dental Radiation Health and Safety

Timeline

Patient Experience Intern

Inova Health Systems
05.2023 - Current

Dental/Orthodontic Assistant

Valley Pediatric Dentistry
08.2019 - 11.2019

Shift Leader/Server Trainer

Cracker Barrel
08.2018 - Current

Server

Cracker Barrel
07.2016 - Current

Bachelor of Science - Health Services Administration

James Madison University

Bachelor of Science - Health Sciences

James Madison University

Associate of Science -

Laurel Ridge Community College

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Sydney Allwine