Sydney Ambrosia
New Castle,PA
Summary
Accomplished professional with a proven track record in workflow coordination and customer service, notably at The Dog Stop. Excelled in program management and care planning, enhancing team productivity and significantly improving client satisfaction. Skilled in computer applications and adept at fostering strong client relationships through effective communication and empathetic listening.
Overview
7
7
years of professional experience
Work History
Day Care Manager/Front Desk Receptionist
The Dog Stop
10.2023 - Current
- Assisted animal care with daily living needs to maintain safety and general wellness.
- Educated clients and families on community resources to ensure our facility was top rated for taking care of animals.
- Developed strong rapport with clients and families through empathetic listening and compassionate communication and customer service techniques.
- Assessed clients and developed plans to meet needs.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Enhanced animal care by developing and implementing individualized care plans.
- Tracked daily statistics and reports to ensure inventory was correct and payments were proccessed correctly.
Canine Supervisor
Bone Sweet Bone
02.2023 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Logistics Processor
Nordstrom
08.2020 - 02.2023
- Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Increased order accuracy with rigorous quality control checks and staff training initiatives.
- Collaborated with cross-functional teams to improve overall supply chain performance and coordination.
- Tracked orders and notified customers of status or potential delays.
Teacher's Assistant
Creative Minds Learning Center
04.2017 - 03.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Contributed to planning and execution of school events, fostering sense of community.
Education
No Degree - Cinema Production
Point Park University
Pittsburgh, PASkills
Workflow Coordination
Program Management
Resource Utilization
Training and mentoring
Computer Skills
Customer Service
Case assessments
Care Planning
Timeline
Day Care Manager/Front Desk Receptionist
The Dog Stop
10.2023 - Current
Canine Supervisor
Bone Sweet Bone
02.2023 - 08.2023
Logistics Processor
Nordstrom
08.2020 - 02.2023
Teacher's Assistant
Creative Minds Learning Center
04.2017 - 03.2020
No Degree - Cinema Production
Point Park University
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