Sydney Anthony
Pasadena,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Receptionist & Veterinary Technician
Lakeshore Pet Hospital
10.2017 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Performed diagnostics such as ear swabs, fecal floats, skin cytology, urinalysis, and bloodwork.
- Provided basic grooming care such as nail trims, ear cleanings, gland expression, and medicated baths.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Created SOAP notes start to finish.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
Intake Coordinator & Administrative Assistant
Keith Miller Counseling & Calliope Health Ketamine
01.2023 - 04.2024
- Answered telephone calls, emails, and inquiries to offer office information, assist clients, convert referrals, and schedule consultations.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Served as first point of contact and maintained a large volume of referrals connecting clients to counselors.
- Assisted in the establishment of the EHR system and system implementation.
- Adhered to strict HIPAA guidelines to protect patient. privacy.
- Adapted to the office's needs and carried out various small tasks as needed.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Completed intake assessment forms and filed clients' charts.
Receptionist & Administrative Assistant
Bay Region Counseling
01.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation; consent forms to be completed prior to visit.
- Maintained current and accurate medical records for patients.
- Communicated with pharmacies to ensure clients received necessary prescriptions and refills.
- Contributed to employee staff meetings, picked up/ordered staff breakfasts, notes, provided insight on client trends.
- Created monthly staffing schedules for front desk.
- Trained new front desk hires and created training and reference guide.
- Brainstormed and assisted in creative ways to bring in profit.
Education
Master of Arts - Mental Health Counseling
Bowie State University
Bowie, MD05.2026
Bachelor of Arts - Psychology
University of Maryland - Baltimore County
Baltimore, MD05.2022
Skills
- Adaptability
- Teamwork and Collaboration
- Compassionate Communication
- Multitasking and Organization
- Schedule Management
- Customer and Client Relations
- Reception Desk Management
- Insurance Verification
- Cloud-Based File Organization
- Staff Scheduling
Timeline
Intake Coordinator & Administrative Assistant
Keith Miller Counseling & Calliope Health Ketamine
01.2023 - 04.2024
Receptionist & Administrative Assistant
Bay Region Counseling
01.2022 - 11.2022
Receptionist & Veterinary Technician
Lakeshore Pet Hospital
10.2017 - Current
Master of Arts - Mental Health Counseling
Bowie State University
Bachelor of Arts - Psychology
University of Maryland - Baltimore County
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