Sydney Armand
Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Focused bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
15
15
years of professional experience
Work History
Bank Teller
Western Alliance Bank
07.2023 - 06.2024
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
Customer Service Teller
Check City
04.2023 - 07.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Improved overall branch performance by consistently meeting and exceeding sales goals.
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues.
- Increased efficiency by staying up-to-date on the latest banking technologies and systems.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Handled complex customer inquiries with professionalism, demonstrating thorough knowledge of products and services.
- Balanced daily cash drawers accurately, ensuring accountability for all financial transactions processed throughout the day.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
Bank Teller
Nevada State Bank
Las Vegas, NV
06.2022 - 03.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Manager
Prolific Auto Services Llc
04.2020 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assistant Manager
The Gap
12.2019 - 03.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Associate
Kohls Department Store
07.2019 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Airport Customer Service Agent
Ontario International Airport
04.2018 - 02.2019
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Hairstylist
D Essences Beauty Salon
08.2009 - 03.2018
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
Education
AA - Business
College of The Canyons
Valencia, CA06.2007
High School Diploma -
Antelope High School
Antelope, CA06.2005
Skills
- Strategic planning
- Sales and Marketing
- Team player
- Strong communication
- Dependability
- Upselling skills
- Cash counting
- Positive
- Account updating
- Compliance, banking laws and regulations
- Listening and Comprehension
- Problem-Solving
- Customer Service
- Multitasking
Timeline
Bank Teller
Western Alliance Bank
07.2023 - 06.2024
Customer Service Teller
Check City
04.2023 - 07.2023
Bank Teller
Nevada State Bank
06.2022 - 03.2023
Manager
Prolific Auto Services Llc
04.2020 - 08.2021
Assistant Manager
The Gap
12.2019 - 03.2020
Sales Associate
Kohls Department Store
07.2019 - 01.2020
Airport Customer Service Agent
Ontario International Airport
04.2018 - 02.2019
Hairstylist
D Essences Beauty Salon
08.2009 - 03.2018
AA - Business
College of The Canyons
High School Diploma -
Antelope High School
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