Sydney Arnold
Student
Murfreesboro,TN
Summary
I am detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft, Square, and Acuity scheduler and correspondence management. I am experienced personal assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. I have worked hard to continue be an customer oriented, problem solving and hard working team player who has over 7 years of experience of assisting with work of high-achieving executives balancing multiple ventures at a time.
Overview
10
10
years of post-secondary education
20
20
years of professional experience
Work History
Personal Assistant
Various Companies
Nashville, TN
03.2016 - 02.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and attended meetings, including compiling all related documents and reports.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed large range of services, including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Transported children to and from school, activities and appointments.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Prepared travel expense and budget reports to submit for manager's approval.
- Negotiated room and event space prices to save company costs.
- Performed research to collect and record industry data.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Private Nanny & Personal Assistant
Various
08.2009 - 02.2020
- Perform first aid or cardiopulmonary resuscitation (CPR) when required.
- Regulate children's rest periods and nap schedules.
- Meet regularly with parents to discuss children's activities and development.
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
- Help develop or monitor family schedule.
- Supervise and assist with homework.
- Work with parents to develop and implement discipline programs to promote desirable child behavior.
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
- Transport children to schools, social outings, and medical appointments.
- Perform housekeeping and cleaning duties related to children's care.
- Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
- Keep records of play, meal schedules, and bill payment.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Totaled amount owed for services at end of session.
- Stayed current on toy and child-related recalls and safety warnings.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Identified warning signs of emotional and developmental problems in children.
Membership Coordinator & Summer Camp Coordinator
YMCA
Nashviile, TN
07.2017 - 05.2019
- Maintained membership database, ensuring that all information was current and accurate.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Actively engaged clients upon entrance with pleasant greeting.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Scheduled and assigned daily work and activities for other camp counselors.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Greeted and welcomed new members, establishing and updating memberships to the YMCA membership, afterschool, and daily programs.
- Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and [Action].
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier & Shipping and Receiving Associate
Victoria’s Secret
Franklin, TN
02.2016 - 02.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Sales and Support Generalist
Moves and Grooves-NASHVILLE
02.2016 - 04.2017
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Help customers try on or fit merchandise.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bag or package purchases, and wrap gifts.
- Rearrange tables and tray to better suit customer needs.
- Stock and change displays.
Administrative Assistant/ After school Coordinator
A.Z Kelley Elementary
07.2015 - 12.2015
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Complete manage calendars, and arrange appointments.
- Review files, records, and other documents to obtain information to respond to requests.
- Deliver messages and run errands.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Facilitate training.
- VARIOUS PARENTS in NASVHILLE AND SURROUNDING AREAS in TN Available upon request.
Education
High School Diploma -
Hillsboro High School
Nashville, TN 08.2009 - 05.2013
Marketing
NASHVILLE STATE COMMUNITY COLLEGE
01.2016 - 12.2016
Bachelor of Arts - Bible & Theology Studies
American Baptist College
Nashville, TN 08.2016 - Current
Skills
Customer assistance
undefinedTimeline
Membership Coordinator & Summer Camp Coordinator
YMCA
07.2017 - 05.2019
Bachelor of Arts - Bible & Theology Studies
American Baptist College
08.2016 - Current
Personal Assistant
Various Companies
03.2016 - 02.2020
Cashier & Shipping and Receiving Associate
Victoria’s Secret
02.2016 - 02.2018
Sales and Support Generalist
Moves and Grooves-NASHVILLE
02.2016 - 04.2017
Marketing
NASHVILLE STATE COMMUNITY COLLEGE
01.2016 - 12.2016
Administrative Assistant/ After school Coordinator
A.Z Kelley Elementary
07.2015 - 12.2015
High School Diploma -
Hillsboro High School
08.2009 - 05.2013
Private Nanny & Personal Assistant
Various
08.2009 - 02.2020
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