Sydney Autio
Tacoma,WA
Summary
Highly competent, tenacious and driven recent graduate from Washington State University. Excellent communication skills and a proven ability to work under pressure and in fast-paced environments. Fine tuned organizational skills coupled with a problem-solving mindset allow for prompt resolution of issues and reliably exceeding targets. Seeking a full-time position that offers professional challenges utilizing excellent interpersonal, time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Library Technician, NF-2
Joint Base Lewis-McChord
Lakewood, WA
03.2024 - Current
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Streamlined book circulation process by maintaining an organized and accurate database of materials.
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Collaborated with colleagues to develop informative and engaging displays to promote library resources.
- Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Provided technical support to patrons using computers, printers, and other equipment within the facility.
- Utilized advanced cataloging techniques for precise organization of library materials, improving overall accessibility for users.
- Supported community outreach initiatives by participating in local events promoting literacy and education.
Administrative Clerk
Sunrise Services LLC
Oak Harbor, WA
01.2024 - 03.2024
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
CYPA Youth Program Assistant, CY-01
Child And Youth Services
Stuttgart, Germany
08.2023 - 11.2023
- Enhanced youth engagement by incorporating interactive activities and group discussions into program sessions.
- Assisted in the development of comprehensive curriculum, ensuring age-appropriate content and learning objectives for participants.
- Provided a safe and inclusive environment for youth participants, addressing any conflicts or concerns as they arose.
- Organized and led various recreational outings, promoting teamwork and fostering positive relationships among attendees.
- Monitored participant progress through regular evaluations, providing feedback to both youths and their guardians.
- Managed attendance records, ensuring accurate documentation for all participants in each session.
- Collaborated with other staff members to develop new strategies for improving overall program effectiveness.
- Maintained detailed records of participant achievements while continuously working toward individualized goals.
- Assisted supervisor by completing administrative and clerical tasks for program.
Customer Service Representative NF-2
Army Lodging
Stuttgart, Germany
08.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers, partners, and colleagues.
- Worked irregular schedules. i.e weekends, Holidays and overnight shifts.
- Ran reports on hotel statistics and kept up to date reports on supplies needed for day to day operations.
Wait Staff Member
Applebee's Grill + Bar
Moscow, ID
05.2019 - 08.2019
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Housekeeper
Seattle Pacific University - Camp Casey
Coupeville, WA
06.2017 - 08.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Bachelor Of Arts - Humanities, Public Relations
Washington State University
Pullman, WA07.2021
High School Diploma -
Coupeville High School
Coupeville, WA06.2016
Skills
- Community Outreach Experience
- Fundraising Experience
- Conflict Resolution Strategies
- Data Collection and Analysis
- Appointment Scheduling
- Customer Service
- Technical Support
- Office Equipment Proficiency
- User Awareness Training
- Marketing
- Typing Speed
- MS Office Suite Proficiency
Timeline
Library Technician, NF-2
Joint Base Lewis-McChord
03.2024 - Current
Administrative Clerk
Sunrise Services LLC
01.2024 - 03.2024
CYPA Youth Program Assistant, CY-01
Child And Youth Services
08.2023 - 11.2023
Customer Service Representative NF-2
Army Lodging
08.2021 - 08.2023
Wait Staff Member
Applebee's Grill + Bar
05.2019 - 08.2019
Housekeeper
Seattle Pacific University - Camp Casey
06.2017 - 08.2018
Bachelor Of Arts - Humanities, Public Relations
Washington State University
High School Diploma -
Coupeville High School