Sydney Bakich
Billings,MT
Summary
Adept at problem-solving and customer service, I significantly enhanced customer satisfaction and loyalty at Scheels All Sports. My expertise in Google applications and cash handling, combined with a continuous learning mindset, streamlined operations and trained new associates, driving efficiency and maintaining high accuracy in transactions.
Overview
6
6
years of professional experience
Work History
Visa Specialist
Scheels All Sports
04.2020 - Current
- Handling/logging personal customer information
- Giving instructions and information to customers
- Working closely with bank contacts and corporate office
- Issuing Visa cards to customers
- Problem solving for customer issues
- Utilizing google applications such as: docs, sheets, and slides
- Training new employees
- Keeping track of/reporting associate progress
Cashier/Customer Service
Scheels All Sports
08.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
Education
Laurel High School
Laurel, MT05.2020
Skills
- Strong Communication Skills
- Empathy and patience
- Continuous learning mindset
- Resourcefulness and Initiative
- Problem-Solving
- Attention to Detail
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Documentation and paperwork
- Training new associates
- Telephone Etiquette
- Proficiency in google and Microsoft applications
- Cash handling
- Customer Service
Timeline
Visa Specialist
Scheels All Sports
04.2020 - Current
Cashier/Customer Service
Scheels All Sports
08.2018 - Current
Laurel High School
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