Sydney Benton
Murfreesboro,TN
Summary
Detail-oriented leader and professional bringing in-depth expertise with root cause and trend analysis to identify issues and develop continuous improvement plans to mitigate risk to the organizational unit with 5+ years of experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Global Operations Compliance Analyst
UBS
03.2023 - Current
- Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Responsible for creating and testing runbooks and new processes for improvement
- Generate reports to manage cost savings by importing and manipulating data into Excel for monthly team meetings
- Develop Audits to improve inefficient business processes and ensure data accuracy is maintained within global data centers
- Collaborate with upper management to create new ways of testing internal procedures for compliance and informing them of results
- System administrator and technical support for internal homegrown system
- Scripting using batch files and command prompt
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Participated in external audits, liaising with regulators to address any concerns raised during inspections effectively.
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
IT Support Analyst
UBS
06.2019 - 03.2022
- Escalation source for data centers globally
- Analyze dashboard alerts for data centers globally and respond swiftly to resolve server issues ranging from severity 1-5
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
Computer Support Specialist
Ottenheimer Library | University of Arkansas - Little Rock
01.2019 - 06.2019
- Worked closely with coordinator to provide 1st tier technical support to the Ottenheimer Library
- Repaired computers internally
- Responsible for troubleshooting technical issues.
- Reduced downtime for users with efficient troubleshooting, problem diagnosis, and resolution of hardware and software issues.
- Enhanced system performance by conducting regular maintenance, updates, and optimization of computer systems.
- Supported end-users in navigating complex software applications, enhancing productivity across the organization.
Vice President
University of Arkansas - Little Rock National Society of Black Engineers
01.2019 - 05.2019
- Restored organization for STEM majors on the UA-Little Rock campus recruiting 40 members
- Raised funds which created a budget for our chapter to send members to the National Convention
- Encouraged team building amongst members by collaborating on events
- Presented meeting agendas and relative information on a bi-weekly basis.
Education
B.S. Mathematics -
University of Arkansas - Little Rock
05.2019
Skills
- Excel
- SAS
- Collaboration skills
- Visio
- Application Support
- Technical Support
- MATLAB
- Communication skills
- Microsoft PowerPoint
- Microsoft Word
- SharePoint
- Adv Mathematics
- Data Analysis
- Critical Thinking
- Incident Triage
- Media Management
- Incident Management
- System Administration
- Reporting Skills
- Operations Support
- Documentation Skills
- Problem solving
- Time management
- Process improvement
- Data analysis
- Internal auditing
References
Available upon request
Timeline
Global Operations Compliance Analyst
UBS
03.2023 - Current
IT Support Analyst
UBS
06.2019 - 03.2022
Computer Support Specialist
Ottenheimer Library | University of Arkansas - Little Rock
01.2019 - 06.2019
Vice President
University of Arkansas - Little Rock National Society of Black Engineers
01.2019 - 05.2019
B.S. Mathematics -
University of Arkansas - Little Rock
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