Sydney Berting
Cincinnati
Summary
Dedicated service associate skilled in customer engagement and regulatory compliance. Proven ability to resolve issues efficiently and enhance service delivery.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Service Associate
Stock Yards Bank & Trust
Cincinnati, OH
06.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring prompt service and satisfaction.
- Processed daily deposits and withdrawals accurately, maintaining compliance with bank policies.
- Collaborated with team members to streamline operations, improving overall efficiency in service delivery.
- Resolved customer issues by identifying needs and providing effective solutions in a timely manner.
- Maintained accurate records of customer interactions, contributing to improved data management practices.
- Educated clients on banking products and services, enhancing their understanding and engagement.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Team Leader
Graeters Ice Cream
Cincinnati, OH
05.2022 - 05.2025
- Supervised team performance to ensure adherence to quality standards and operational procedures.
- Trained new staff on customer service protocols and ice cream preparation techniques.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH05-2022
Skills
- Regulatory compliance
- Cross-selling and upselling
- POS experience
- Payment processing
- Records maintenance
- Attention to detail
- Customer service
- Quality control
- Strong work ethic
- Professionalism and courtesy
- Cash handling and management
Certification
- CNP - Certified Notary Public (Ohio)
Timeline
Service Associate
Stock Yards Bank & Trust
06.2025 - Current
Team Leader
Graeters Ice Cream
05.2022 - 05.2025
High School Diploma -
Oak Hills High School