Sydney Boulware
Owings Mills,MD
Summary
Dynamic and results-driven professional with extensive experience at Total Health Care, Inc., excelling in high-volume call management and patient scheduling. Proficient in Electronic Health Records and adept at resolving complex issues, ensuring seamless communication and client satisfaction. Recognized for exceptional organizational skills and a commitment to operational excellence.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Total Health Care, Inc.
02.2025 - 07.2025
- Handled 150+ inbound/outbound calls daily.
- Transferred calls to appropriate departments efficiently.
- Sent high-priority messages to doctors for patient prescription refills.
- Faxed EKGs, lab results, and documentation to appropriate facilities.
- Scheduled appointments based on patient profiles and needs.
- Updated and processed patient referrals.
Call Center Representative & Data Entry Operator
Baltimore City Health Department
08.2023 - 01.2025
- Managed 100+ inbound calls daily.
- Evaluated and resolved caller issues and complaints with proper solutions.
- Scheduled patient appointments, procedures, and office visits.
- Performed follow-up calls, responded to emails, and completed daily assigned tasks.
- Provided general administrative and office support.
- Conducted data entry tasks as needed.
Client Relations Specialist/Transactions Coordinator Assistant
The France Group – Keller Williams Realty Baltimore
05.2016 - 11.2023
- Oversaw all aspects of buyer and seller transactions from executed purchase agreements through closing.
- Supported property management transactions, ensuring all required documentation was submitted to the office broker for compliance.
- Coordinated property inspections, facilitated repair negotiations, and tracked completion of repairs.
- Managed and maintained accurate client records within the client database system, supporting smooth communication and follow-up.
Operations Associate
T. Rowe Price
04.2022 - 05.2023
- Filed mail and documents; sorted and routed incoming correspondence.
- Handled client calls and delegated them to the appropriate business lines.
- Provided clients with performance and asset information..
Education
High School Diploma -
Kasa High School
06-2016
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Electronic Health Records (EHR) systems (for medical receptionists)
- Office equipment operation (printers, copiers, fax machines)
- Multi-line phone system and scheduling and calendar management
- Data entry and record keeping
- Filing and document organization
- Front desk operations
- Mail handling and distribution
- Appointment confirmation and follow-up
References
Available upon request.
Timeline
Call Center Agent
Total Health Care, Inc.
02.2025 - 07.2025
Call Center Representative & Data Entry Operator
Baltimore City Health Department
08.2023 - 01.2025
Operations Associate
T. Rowe Price
04.2022 - 05.2023
Client Relations Specialist/Transactions Coordinator Assistant
The France Group – Keller Williams Realty Baltimore
05.2016 - 11.2023
High School Diploma -
Kasa High School
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