Sydney Brewer
Cypress,Texas
Summary
Capable of detecting and resolving issues, promoting new products, and exceeding sales targets. Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Excellent communicator with [10] years of experience as a Customer Service Representative in high-volume call centers. With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented. Empathy, dependability, and enthusiasm for customer satisfaction. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Motivated to keep customers happy and contribute to the company's success. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
KSF ORTHOPEDIC
09.2023 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Worked with EMR systems like Athena One and E Clinical works.
Inbound Customer Service Representative
AMBIPAR RESPONSE EMERGENCY ANSWERING SERVICE
03.2022 - 08.2023
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
Medical Receptionist
PCP for Life
02.2020 - 08.2023
- Scheduled patients for routine and complex procedures using computer programs and registration systems
- Compiled physical and digital paperwork, such as charts, reports, and correspondence, to meet business and patient needs
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Expertly managed a multi-line phone system and greeted all patients with a smile
- Used desktop calendar software to schedule appointments such as EMR systems like Athena One and E Clinical works for doctor visits and procedures.
- Kept current and accurate medical records for over [100] patients
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Entered patient information into the system, including insurance, demographics, and medical history, to ensure that all records were current
Patient Support Representative
Preventice Solutions
08.2019 - 01.2021
- Taught patients about medicine and how to use at-home healthcare devices
- Solved [Heart monitor] issues, improved operations, and provided excellent customer service
- Answered [120] calls per [1hr] to help customers with their questions and concerns
- Dealt with customer complaints as well as urgent requests and needs
- Documented and detailed calls and complaints using the call center's CRM database
Inbound Sales Representative
Reliant Energy
06.2018 - 08.2019
- Increased sales by [80]% with the execution of the full sales cycle processing from initial lead processing to conversion and closing
- Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions
- Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines
- Used highly effective selling skills while properly engaging and presenting solutions to customers
- Maintained effective customer service by quickly resolving service requests, resulting in a [85]% increase in overall sales
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction [100]%
- Knowledge of ERCOT, MISO Markets
- Experience with working with industrial and commercial customers
Inbound Customer Service Representative
Allstate Field
05.2017 - 06.2018
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Used cross-selling, up-selling, and add-ons, as well as promotional items to increase sales [90]%
- Generated new and repeat sales by providing timely product, service, and technical information
- Provided accurate product information and shipping instructions, as well as alternatives for out-of-stock items to assist customers in making purchasing decisions
- Answered an average of [100] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
Data Entry Clerk
Alpine Building Maintenance & Supply
06.2014 - 05.2017
- Processed confidential tax form information with care and precision
- Answered customer questions
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Obtained scanned documents and entered them into a database
- Maintained optimal quality levels to avoid critical errors and support team performance goals
- Double-checked the data in databases for accuracy and validity
- Added documents to file records and created new records to support filing needs
- Helped with data entry and office work
- Perform general office duties such as typing, filing, faxing, and taking customer calls
Education
High School -
North Crowley High School
Fort Worth, TX01.2011
Skills
- Telemarketing expertise
- CRM Systems
- Customer satisfaction
- Customer service
- Creative problem solving
- Typing [60] WPM
- Call management software
- Quick learner
- Documentation and reporting
- Data entry
- Time management skills
- Multi-Task Management
- CallSelect communication systems
- Inbound sales
- Microsoft Office
- High-volume call centers
- Call center operations
- Knowledgebase software
- CPR certified
- Medical office administration
- Medical billing and coding
- Co-payment collection
Certification
CPR Certified
Timeline
Medical Receptionist
KSF ORTHOPEDIC
09.2023 - 10.2024
Inbound Customer Service Representative
AMBIPAR RESPONSE EMERGENCY ANSWERING SERVICE
03.2022 - 08.2023
Medical Receptionist
PCP for Life
02.2020 - 08.2023
Patient Support Representative
Preventice Solutions
08.2019 - 01.2021
Inbound Sales Representative
Reliant Energy
06.2018 - 08.2019
Inbound Customer Service Representative
Allstate Field
05.2017 - 06.2018
Data Entry Clerk
Alpine Building Maintenance & Supply
06.2014 - 05.2017
High School -
North Crowley High School
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