Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Sydney Brooks

Sydney Brooks

Food and Beverage
Nashville,TN

Summary

Well-rounded Guest service representative with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing daily operations within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Grand Hyatt Hotel
Nashville , TN
08.2020 - Current
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Temperature Screener

Ascension Saint Thomas Hospital
Nashville, TN
09.2020 - 05.2021
  • Help support safety protocols.
  • Take temperatures of all employees and Guest who entered the workplace.
  • Greet each guest with a warm smile.

Buffet Attendant Supervisor

Predators Hockey Team/ Bridgestone Arena
Nashville TN, Nashville
12.2019 - 05.2021
  • Welcomed guests to dining area and established warm and friendly rapport.
  • Guided guests about general buffet arrangement and provided assistance locating dishes .
  • Assisted team members with cleaning designated areas, delivering beverages and restocking buffet dishes.
  • Assisted in maintaining cleanliness of dining area to meet health and safety standards.

Executive Lounge Supervisor

JW Marriott
Nashville, TN
10.2018 - 05.2020
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Order Taker Overnight Supervisor

Omni Hotels & Resorts
Dallas, TX
04.2015 - 10.2018
  • Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
  • Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
  • Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
  • Wrote and submitted reports.

Education

High School Diploma -

Northeastern High School
Detroit
05.1982

Some College (No Degree) - Human Resources Management

Colorado Christian University/Online
Denver, CO

Skills

  • Hospitality services
  • Effective planning
  • Organization
  • Decision-making
  • Critical thinking
  • Time management
  • Friendly, positive attitude
  • Multitasking

Certification

  • Certified TABC - 2027

Timeline

Temperature Screener

Ascension Saint Thomas Hospital
09.2020 - 05.2021

Guest Service Representative

Grand Hyatt Hotel
08.2020 - Current

Buffet Attendant Supervisor

Predators Hockey Team/ Bridgestone Arena
12.2019 - 05.2021

Executive Lounge Supervisor

JW Marriott
10.2018 - 05.2020

Order Taker Overnight Supervisor

Omni Hotels & Resorts
04.2015 - 10.2018

High School Diploma -

Northeastern High School

Some College (No Degree) - Human Resources Management

Colorado Christian University/Online

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Sydney BrooksFood and Beverage