Sydney Brooks
Philadelphia,PA
Summary
Experienced cashier and front desk agent with a proven track record in delivering exceptional customer service and effectively managing cash transactions. Skilled in resolving customer complaints, improving service quality, and ensuring seamless operations in fast-paced environments. Recognized for ability to handle conflicts with ease, meticulous attention to detail, and collaborative approach to teamwork. Committed to driving innovation and achieving excellence in any role undertaken.
Overview
4
4
years of professional experience
Work History
Cashier front end
Walmart
09.2021 - Current
- Processed transactions accurately, ensuring customer satisfaction and minimizing errors.
- Resolved customer complaints promptly, maintaining a positive store reputation.
- Shared product knowledge with team, enhancing customer service quality.
- Adapted to peak hours efficiently, ensuring smooth front-end operations.
- Maintained accurate cash handling, reducing discrepancies and optimizing cash flow.
- Welcomed customers and helped determine their needs.
Front desk agent
Fairfield Inn & Suites by Marriott Dunn I-95
04.2021 - 08.2021
- Processed credit card payments, handled cash transactions, and provided accurate change.
- Greeted guests and resolved customer complaints, ensuring a positive experience.
- Maintained comprehensive knowledge of hotel rooms and policies to assist guests effectively.
- Contributed to a smooth check-in/check-out process, enhancing guest satisfaction.
- Collaborated with team members to address and resolve issues promptly.
- Addressed guest concerns promptly, offering personalized solutions and fostering a welcoming atmosphere to ensure memorable stays.
- Coordinated with housekeeping and maintenance teams to manage room availability and swiftly resolve guest issues, improving overall service quality.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Restaurant cashier
Love's Travel Stop
10.2020 - 04.2021
- Collaborated with team to prep food, make sandwiches, and handle cashier duties, ensuring smooth operations.
- Resolved customer complaints effectively, enhancing guest satisfaction and repeat business.
- Maintained comprehensive knowledge of menu and sales policies to assist guests accurately.
- Greeted guests warmly, contributing to a welcoming atmosphere and positive dining experience.
- Managed diverse customer interactions, efficiently operated POS systems, and ensured food safety standards in a fast-paced truck stop environment.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05.2023
High School Diploma -
Triton High School
Erwin, NC05.2020
Dunn Middle School
Dunn, NC05.2016
Wayne Avenue Elementary School
Dunn, NC05.2011
Harnett Primary
Dunn, NC05.2010
Benhaven Elementary
Sanford, NC05.2008
Skills
- Public Speaking
- Working in a fast paced environment
- Customer Service
- Conflict resolution
- Team Collaboration
- Cash Management
- Attention to Detail
- Time Management
- Customer Assistance
- Patience
Languages
English
Native or Bilingual
Spanish
Limited Working
Projects
Tutoring, Dunn Pal Fitness Center, Tutored K-3rd graders for about an hour and thirty minutes a week my senior of high school at Triton High School.
Future Plans
I am currently planning to go to law school in Fall 2025 and also plan to continue to purse my real estate license!
Courses
Pennsylvania Real Estate: Practices and Fundamentals, AceableAgent, started in January 2024.
LSAT, 7Sage, Aug 2024 – Nov 2024
Timeline
Cashier front end
Walmart
09.2021 - Current
Front desk agent
Fairfield Inn & Suites by Marriott Dunn I-95
04.2021 - 08.2021
Restaurant cashier
Love's Travel Stop
10.2020 - 04.2021
Bachelor of Arts - Psychology
Temple University
High School Diploma -
Triton High School
Dunn Middle School
Wayne Avenue Elementary School
Harnett Primary
Benhaven Elementary