Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Brooks

Orlando

Summary

Dynamic Assistant Manager with a demonstrated history at Panera Bread, adept in staff management, task delegation, and optimizing operational efficiency. Proven track record in enhancing customer satisfaction and driving sales growth through strategic planning and performance evaluations. Skilled in computer operations and employee scheduling, I foster team excellence and robust business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panera Bread
01.2023 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Created detailed reports for upper management, analyzing sales figures and forecasting future trends

Brand Representative

Media Star Promotions
06.2020 - 12.2022
  • Developed a deep understanding of the company's products and services in order to effectively communicate its value proposition
  • Organized trade shows and conferences that showcased the company's products and services
  • Collaborated with cross-functional teams on product launches, events, and other initiatives
  • Conducted surveys and interviews with existing customers and prospects about their experiences with the brand
  • Managed social media accounts to engage customers and drive sales growth
  • Interacted with customers to gather feedback and promote brand awareness
  • Created content for digital media to increase brand visibility
  • Shared feedback and ideas with management to improve sales processes
  • Demonstrated and explained products, methods, and services to persuade customers to purchase products and used services

Customer Service Representative

Florida Blue
03.2017 - 11.2019
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Education

Business Administration -

Florida State College at Jacksonville
12.2024

Skills

  • Task Delegation
  • Employee Scheduling
  • Employee Performance Evaluations
  • Staff Management
  • Data Entry
  • Customer relations
  • Problem-solving
  • Customer relationship management (CRM)
  • Sales growth

Certification

  • Technical certificate in business operations
  • Business specialist

Timeline

Assistant Manager

Panera Bread
01.2023 - Current

Brand Representative

Media Star Promotions
06.2020 - 12.2022

Customer Service Representative

Florida Blue
03.2017 - 11.2019

Business Administration -

Florida State College at Jacksonville

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Sydney Brooks