Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Brooks

Orlando

Summary

Dynamic Care Management Associate with expertise in care planning and community resources, honed at AdventHealth. Proven track record in optimizing patient transitions and enhancing service delivery. Skilled in Epic systems and adept at fostering collaborative environments. Successfully coordinated 100+ patient referrals monthly, demonstrating strong communication and organizational skills.

Overview

8
8
years of professional experience

Work History

Care Management Associate

AdventHealth
02.2024 - Current
  • Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
  • Communicated with patients and family members to assist with information, provide literature and direct to community resources.
  • Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
  • Liaised with relevant clinical groups to develop linkages between areas.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Brand Representative

Media Star Promotions
01.2021 - 07.2023
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.

Customer Service Representative

Florida Blue
02.2017 - 12.2020
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Certificate of Technical Studies - Business

Florida State College
Jacksonville, FL
01-2024

Skills

  • Budgeting and finance
  • Client assessment
  • Care planning
  • Community resources
  • HIPAA compliance
  • Discharge planning
  • Calendar and appointment management
  • Epic systems

Timeline

Care Management Associate

AdventHealth
02.2024 - Current

Brand Representative

Media Star Promotions
01.2021 - 07.2023

Customer Service Representative

Florida Blue
02.2017 - 12.2020

Certificate of Technical Studies - Business

Florida State College

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