Summary
Overview
Work History
Education
Skills
Front of House Employee of the Year 2024
Timeline
Generic

Sydney Broussard

Youngsville,LA

Summary

Professional hospitality expert with strong background in training and mentoring staff. Known for effective communication, fostering teamwork, and adapting to changing needs. Skilled in delivering exceptional customer service, maintaining high standards, and ensuring operational efficiency. Consistently drives results through collaboration and reliability.

Overview

7
7
years of professional experience

Work History

Waitress Trainer

Zea Rotisserie & Bar
02.2023 - Current
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Account Manager

Driving Force Company
11.2019 - 12.2022
  • Developed highly profitable pipelines based on multiple sales penetration techniques.
  • Performed market and industry research on assigned client accounts for preventative maintenance.
  • Met or exceeded sales goals on regular basis.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Manager

Dreams Manufacturing Company
09.2018 - 11.2019
  • Worked closely with kitchen staff to produce weekly schedule of shifts and duties.
  • Assisted with daily operations of factory by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation, orienting crew on procedures, cleanliness and new items or procedures.
  • Developed training programs for food preparation, sanitation, and procurement, which included training manual for new management.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Education

GED -

SLCC

Skills

  • Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues
  • Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communications skills and a dedication to customer service
  • Skilled in Excel, Word, PowerPoint, New account creation, Database Management, CRM systems, converting leads and account management and oversight
  • Positive energy
  • Proficient in food safety protocols

Front of House Employee of the Year 2024

I was voted for and won Front of House Employee of the Year, for the year 2024.

Timeline

Waitress Trainer

Zea Rotisserie & Bar
02.2023 - Current

Account Manager

Driving Force Company
11.2019 - 12.2022

Manager

Dreams Manufacturing Company
09.2018 - 11.2019

GED -

SLCC

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