Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYDNEY BROWN

Trinity,NC

Summary

Known for elevating customer experiences and improving operational efficiency. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadline.

Overview

7
7
years of professional experience

Work History

Math Teacher

Wheatmore Middle School
08.2024 - Current
  • Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Provided meaningful math instruction to improve math skills of children.
  • Adjusted teaching strategies to meet diverse requirements of individualized support plans.
  • Prepared and implemented lesson plans covering required course topics.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

CLIENT RELATIONS COORDINATOR

FURNITURELAND SOUTH
09.2023 - 06.2024
  • Referred unresolved customer grievances to designated departments for further investigation
  • Facilitated minor tech support, such as password resets and account set up
  • Provided support to customers by responding promptly to inquiries, resolving issues in a timely manner, and escalating complex problems as needed
  • Performed administrative tasks such as updating customer records and tracking orders
  • Created and maintained positive relationships with clients through proactive communication and problem-solving techniques
  • Managed daily operations related to client relations including onboarding new clients
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Provided exceptional customer service to clients in fast-paced call center environment.

DISCOVERY GUIDE

NIDO & MARIANA QUBEIN CHILDREN'S MUSEUM
02.2023 - 09.2023
  • Assisted with field trips groups during their trip to the museum
  • Preparations for new Children's Museum scheduled to open in April 2022
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously
  • Demonstrated ability to take initiative and work independently on assigned projects
  • Taking inventory and ordering new materials as necessary and managing a spreadsheet
  • Trained in different positions and worked with variety of personnel.

INTERN

NIDO & MARIANA QUBEIN CHILDREN'S MUSEUM
01.2022 - 06.2022
  • Created curriculum including STEM activities for Field Trip Groups
  • Designing instructional materials for all curriculum and activities using Canva
  • Answered phone calls from customers and donors, worked with children and their families to make a great experience, and worked at the front desk with selling tickets though a point-of-sale system
  • Worked in all areas of the museum to provide the best experience for guests.

STUDENT TEACHER INTERN

JAMESTOWN ELEMENTARY SCHOOL
08.2021 - 12.2021
  • Facilitated small group activities to assist individual students in mastering difficult concepts
  • Engaged students through creative teaching techniques such as multimedia presentations, interactive games, and hands-on activities
  • Encouraged positive social interactions among peers during collaborative activities
  • Fostered an inclusive environment where all students feel respected and valued regardless of their background or abilities
  • Created assessment tools to evaluate student performance and progress
  • Developed lesson plans that integrate technology into the classroom curriculum.

RECEPTIONIST

SOME BEACH TANNING AND SPA
07.2019 - 08.2021
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Assisted with administrative tasks such as filing documents, copying materials
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Maintained accurate records of all incoming calls, messages, and visitors
  • Managed daily calendar appointments for staff members
  • Handled frequent work process interruptions with flexibility and poise
  • Provided customer service to incoming students and their families.

PRESIDENT OF STUDENT AMBASSADORS

DAVIDSON DAVIE COMMUNITY COLLEGE
08.2017 - 05.2019
  • Lead orientation groups and gave new student tours
  • Managed the Student Information desk responding to inquiries via phone and email
  • Exhibited strong leadership skills while providing guidance and direction to executive team members
  • Created vision and strategic priorities that aligned with goals and visions of organization
  • Effectively delegated tasks to maximize productivity throughout the organization
  • Oversaw planning and execution of meetings
  • Conferred with board members, organization officials and staff members to discuss issues, coordinate activities, and resolve problems.

Education

BACHELOR OF ARTS (B.A.) IN ELEMENTARY EDUCATION -

HIGH POINT UNIVERSITY
High Point, NC
05.2022

ASSOCIATE IN ARTS (A.A.) - undefined

DAVIDSON DAVIE COMMUNITY COLLEGE
Thomasville, NC
05.2019

Skills

Microsoft Office Suite

Behavior management

Customer service

Leadership

Time management

Data entry

Conflict resolution

Organizational skills

Problem-solving abilities

Excellent communication

Client needs assessment

Multitasking capabilities

Schedule Management

Classroom Management

Curriculum Implementation

Lesson Planning

Timeline

Math Teacher

Wheatmore Middle School
08.2024 - Current

CLIENT RELATIONS COORDINATOR

FURNITURELAND SOUTH
09.2023 - 06.2024

DISCOVERY GUIDE

NIDO & MARIANA QUBEIN CHILDREN'S MUSEUM
02.2023 - 09.2023

INTERN

NIDO & MARIANA QUBEIN CHILDREN'S MUSEUM
01.2022 - 06.2022

STUDENT TEACHER INTERN

JAMESTOWN ELEMENTARY SCHOOL
08.2021 - 12.2021

RECEPTIONIST

SOME BEACH TANNING AND SPA
07.2019 - 08.2021

PRESIDENT OF STUDENT AMBASSADORS

DAVIDSON DAVIE COMMUNITY COLLEGE
08.2017 - 05.2019

ASSOCIATE IN ARTS (A.A.) - undefined

DAVIDSON DAVIE COMMUNITY COLLEGE

BACHELOR OF ARTS (B.A.) IN ELEMENTARY EDUCATION -

HIGH POINT UNIVERSITY

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SYDNEY BROWN