Sydney Burgess
Austin,TX
Summary
Personable and dedicated customer success manager with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Upland Software
Austin, TX
07.2022 - 08.2024
- Established strong relationships with clients through regular communication and follow-up activities.
- Conducted regular check-ins with clients to ensure their needs were met.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Monitored customer health scores, proactively addressing concerns to prevent churn.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Developed and maintained customer success documentation and resources.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Closing all contract renewals for multiple quarters.
Sales Development Representative
Upland Software
Austin, TX
12.2020 - 07.2022
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Maintained an up-to-date database of prospects and clients.
- Identified potential clients through market research and cold-calling.
- Managed and updated prospect information in the CRM to ensure accuracy and relevancy.
X-Ray Technician
Ascension Seton Williamson
Round Rock, TX
12.2019 - 09.2020
- Performed imaging procedures according to established protocols.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Explained the procedure to patients and answered any questions they may have had.
- Provided assistance to physicians and other technologists during complex procedures.
Education
Associate of Applied Science - Radiology
Southwestern Illinois College
Belleville, IL05-2019
Skills
- Customer Account Management
- Pipeline Development
- Active Listening
- Clear Communication
- Customer Focused
- Team Player
- Adaptability & Learning
- Salesforce
- Catalyst
- Customer Retention
- Customer Relationship Building
Certification
- Certificate: Gen AI from Upland Software - August 2024
References
References available upon request.
Timeline
Customer Success Manager
Upland Software
07.2022 - 08.2024
Sales Development Representative
Upland Software
12.2020 - 07.2022
X-Ray Technician
Ascension Seton Williamson
12.2019 - 09.2020
Associate of Applied Science - Radiology
Southwestern Illinois College