Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sydney Burgess

Austin,TX

Summary

Dedicated customer success manager with 3+ years experience in software development. Expertise in radiology technology, waitressing, and bartending. Skilled at maintaining high customer satisfaction and loyalty through effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Upland Software
Austin, TX
07.2022 - 08.2024
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Built and nurtured client relationships, ensuring continuous dialogue and customer satisfaction.
  • Advised customers on leveraging products and services for maximum benefit, enhancing user experience.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Proactively monitored and addressed customer concerns based on health scores to minimize churn.
  • Utilized CRM tools to track customer interactions and report on progress towards goals.
  • Developed and maintained customer success documentation and resources.
  • Coordinated with technical support teams to resolve customer issues in a timely manner.
  • Closing all contract renewals for multiple quarters.

Sales Development Representative

Upland Software
Austin, TX
12.2020 - 07.2022
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
  • Tracked progress against goals using CRM software programs such as Salesforce.
  • Maintained an up-to-date database of prospects and clients.
  • Identified potential clients through market research and cold-calling.
  • Managed and updated prospect information in the CRM to ensure accuracy and relevancy.

X-Ray Technician

Ascension Seton Williamson
Round Rock, TX
12.2019 - 09.2020
  • Performed imaging procedures according to established protocols.
  • Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
  • Explained the procedure to patients and answered any questions they may have had.
  • Provided assistance to physicians and other technologists during complex procedures.

Bartender

Mary's Bar and Grill
Red Bud , IL
05.2017 - 09.2019
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.

Waitress / Bartender / Banquet Bartender

Opera House Bistro
Red Bud, IL
06.2016 - 08.2018
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.

Education

Associate of Applied Science - Radiology

Southwestern Illinois College
Belleville, IL
05-2019

Skills

  • Customer Account Management
  • Pipeline Development
  • Active Listening
  • Clear Communication
  • Customer Focused
  • Adaptability & Learning
  • Salesforce
  • Catalyst
  • Customer Retention
  • Customer Relationship Building
  • CRM Expertise
  • Problem-Solving
  • Technical Support Coordination
  • Data Analysis
  • Project Management
  • Beverage Preparation
  • Payment Processing
  • Bar restocking
  • Food Service
  • Preparing garnishes
  • New Hire Training
  • Outgoing Personality
  • Customer Service

Certification

  • Certificate: Gen AI from Upland Software - August 2024

References

References available upon request.

Timeline

Customer Success Manager

Upland Software
07.2022 - 08.2024

Sales Development Representative

Upland Software
12.2020 - 07.2022

X-Ray Technician

Ascension Seton Williamson
12.2019 - 09.2020

Bartender

Mary's Bar and Grill
05.2017 - 09.2019

Waitress / Bartender / Banquet Bartender

Opera House Bistro
06.2016 - 08.2018

Associate of Applied Science - Radiology

Southwestern Illinois College

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Sydney Burgess