Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Bush

Spring,TX

Summary

Proficient at case management and fostering strong relationships. My expertise in problem-solving and active listening has driven positive outcomes across various roles, including meticulous case documentation, and effective coordination with various agencies.

Overview

7
7
years of professional experience

Work History

Juvenile Case Manager

Municipal Court
04.2018 - 03.2022
  • Developed individualized care plans for improved client outcomes.
  • Coordinated team efforts to streamline case management processes.
  • Coordinated referrals for clients to ensure timely access to services.
  • Improved service outcomes with effective team collaboration.
  • Developed crisis management plans for at-risk clients.
  • Engaged with clients to identify barriers to access for necessary services.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Investigator

Child Protective Services
12.2014 - 03.2017
  • Drafted comprehensive investigative reports to summarize findings and support case conclusions.
  • Performed site visits to assess conditions and gather firsthand information for investigations.
  • Conducted thorough interviews to gather critical information from witnesses and suspects.
  • Mentored new team members to build skills in evidence collection and analysis.
  • Developed strategies to approach complex cases that required innovative investigative techniques.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Collaborated with federal agencies on investigations.
  • Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
  • Trained team members on agency processes, court procedures and investigation strategies.

Rehab Clinician

The Harris Center For Mental Health And IDD
04.2017 - 03.2018
  • Increased patient satisfaction by maintaining open lines of communication and involving patients in their care planning process.
  • Established strong working relationships with referring physicians, effectively communicating patient progress and outcomes to promote continuity of care.
  • Increased referral rates from community partners by consistently delivering high-quality care that met or exceeded expectations for patient outcomes and satisfaction.
  • Provided ongoing education to staff members on best practices in rehabilitation medicine, leading to improved clinical skills and better patient care.
  • Improved patient outcomes by developing and implementing individualized treatment plans based on patients'' needs and goals.
  • Reduced hospital readmission rates by effectively transitioning patients from inpatient rehab settings to home or outpatient settings.
  • Utilized creative problem-solving skills to address complex medical conditions while accommodating individual limitations during therapy sessions.
  • Streamlined documentation processes, ensuring accurate and timely completion of all required paperwork for insurance reimbursement purposes.
  • Coordinated discharge planning efforts with case managers, social workers, physicians, and families to ensure smooth transitions back into the community post-rehabilitation stay.
  • Developed strong rapport with patients through empathy, active listening, and clear communication, ultimately enhancing motivation for full engagement in treatment sessions.
  • Coordinated community resources and secured referrals.

Education

Bachelor - Psychology

University of Houston
Houston, TX
05.2014

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Documentation proficiency
  • Records management
  • Data entry and analysis

Timeline

Juvenile Case Manager

Municipal Court
04.2018 - 03.2022

Rehab Clinician

The Harris Center For Mental Health And IDD
04.2017 - 03.2018

Investigator

Child Protective Services
12.2014 - 03.2017

Bachelor - Psychology

University of Houston

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Sydney Bush