Sydney Butler
Marysville
Summary
Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Emergency Dispatcher
Genric Security
09.2016 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Optimized productivity to improve on-time emergency response and life support.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Collaborated closely with law enforcement agencies, providing vital information for ongoing investigations.
Security Supervisor
Genric Security
04.2018 - 11.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
Education
High School Diploma -
Benjamin Logan Schools
Bellefontaine, OH01-2016
Skills
- Customer service
- Situational awareness
- Employee supervision
- Patience and tolerance
- Typing speed
- Information gathering
- Team leadership
- Security personnel training
- Access control
- Incident reporting
Timeline
Security Supervisor
Genric Security
04.2018 - 11.2019
Emergency Dispatcher
Genric Security
09.2016 - Current
High School Diploma -
Benjamin Logan Schools
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