Sydney Carter
Orlando,FL
Summary
- A reliable and enthusiastic professional with experience in reception, concierge, and customer service areas. Skilled in customer engagement, problem resolution and various software operations.
- Known for remaining poised and calm in busy environments. Well-rounded professional experienced in managing guest check-in and check-out and resolving guest complaints.
- An outgoing individual committed to maximizing company profits and accommodating guest requests.
Proficient in various types of reservation software.
- A hardworking employee with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience.
- A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Liason
Orlando, FL
12.2024 - Current
- Escort patients back to the pre-op restricted area, where they are prepped and ready for surgery.
- Make sure patients get the opportunity to sign consent forms to keep their families updated before they go into surgery.
- Escort visitors back and forth to see the patients before they go into surgery.
- Keep up the documentation with patient and visitor times
- Maintained accurate records of patient information and data related to pre-operative activities.
- Obtained consent forms from patients prior to their procedure so that they are aware of potential risks associated with surgery.
- Reviewed patient charts for accuracy prior to surgery and communicated any discrepancies to appropriate personnel.
- Conducted post-surgery follow ups with patients over the phone or via email in order to monitor progress.
- Analyzed patient chart data and identification to verify accurate informat
Freezer Worker
Honeybaked Ham Store
Orlando, FL
11.2021 - 12.2024
- Assisted in unloading and stocking frozen goods into the freezer.
- Inspected product quality and expiration dates to ensure freshness of food items.
- Operated freezers, coolers, and other related equipment to maintain proper temperatures.
- Rotated stock according to first-in-first-out guidelines.
- Reported any issues or damages to management immediately.
- Packaged finished goods for shipping per customer specifications.
- Collaborated with team members to complete tasks efficiently and effectively.
- Loaded pallets with frozen products ready for shipment or storage.
- Tracked inventory using computerized systems such as scanners or databases.
Cashier
Honeybaked Ham Store
Orlando, FL
11.2021 - 12.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Flight Crew Member
SkyZone
Orlando, FL
03.2023 - 07.2023
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Maintained a clean and organized environment throughout the facility.
- Make sure kids followed the attractions policy and the safety guide for the park
- Provided positive reinforcement to encourage appropriate behavior among children.
- Ensured that all equipment was used safely by teaching proper techniques to participants.
- Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
- Created daily reports on attendance numbers and activities conducted in the park.
- Provided quality customer service to children and parents.
Education
High School Diploma -
Olympia Titans
4301 S Apopka Vineland Rd, Orlando, FL 3283505-2024
Skills
- Patient escorting
- Consent management
- Documentation accuracy
- Patient communication
- Chart review
- Post-surgery follow-up
Accomplishments
- Volunteered at Health Central and finished my 100+ hours
Timeline
Guest Service Representative
Liason
12.2024 - Current
Flight Crew Member
SkyZone
03.2023 - 07.2023
Freezer Worker
Honeybaked Ham Store
11.2021 - 12.2024
Cashier
Honeybaked Ham Store
11.2021 - 12.2024
High School Diploma -
Olympia Titans
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