Sydney Castro
Tampa,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
11
11
years of professional experience
Work History
Detention Aide
HILLSBOROUGH SHERIFF OFFICE
TAMPA, FL
04.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed paperwork associated with intake procedures for newly admitted detainees into the facility.
- Answered incoming calls and directed to appropriate personnel or department.
- Updated visitor logs on a regular basis according to established procedures.
- Maintained an orderly reception area, including keeping lobby furniture clean and organized.
- Greeted visitors and provided them with necessary information about the company.
- Performed administrative tasks such as filing documents and preparing reports.
- Created badges for employees and visitors utilizing a badge-making machine.
- Composed and prepared routine correspondence, letters and reports with job-related software.
General Cleaner
4M building solution
RIVERVIEW, FL
02.2014 - 03.2024
- Emptied trash cans and replaced liners.
- Transported hazardous materials safely to designated area for proper disposal.
- Assisted in the setup of meeting rooms prior to events and conferences.
- Organized and restocked supplies in bathrooms, break rooms, and other areas.
- Responded to emergency clean up requests promptly.
- Checked expiration dates on food items stored in pantry areas.
- Swept and mopped floors, dusted furniture, and vacuumed carpets.
- Sanitized telephones, computers and other office equipment.
- Collected recyclables from designated areas for proper disposal.
- Maintained and sanitized break room and kitchen appliances.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
SHIPDOCK
AMAZON
RUSKIN, FL
04.2016 - 01.2023
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Inspected incoming shipments for damage or discrepancies.
- Investigated any reported problems regarding shipping errors or damages.
- Received and tracked incoming inventory shipments.
- Operated scanners, computers, and other equipment to track orders.
- Provided assistance in loading and unloading containers from ships and trains.
- Performed cycle counts to maintain accurate inventory records.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Packed boxes and stock using organizational guidelines.
Education
High School Diploma -
Manuela Toro Morice
Caguas05-2013
Skills
- FLUENT IN [LANGUAGE]
- Excellent Communication
- Friendly, Positive Attitude
- Computer Skills
- Work under pressure
- Excellent Customer Service
Languages
Spanish
Professional
Timeline
Detention Aide
HILLSBOROUGH SHERIFF OFFICE
04.2023 - Current
SHIPDOCK
AMAZON
04.2016 - 01.2023
General Cleaner
4M building solution
02.2014 - 03.2024
High School Diploma -
Manuela Toro Morice