Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Quote
Lets get personal
Timeline
Intern
Sydney Chase

Sydney Chase

Stylist / Cosmetologist
TX

Summary

As an energetic, self-motivated and dynamic stylist with a passion for excellence, taking pride in managing guest relations and the opportunities gained at top salons within the Dallas-Fort-Worth metroplex.

Committed to achieving maximum satisfaction and guest retention by providing personalized attention to each guests unique needs and desired results. With exceptional problem-solving skills and attention to detail that enable the expertise to address guest questions and concerns in a professional and efficient manner. Obtaining the ability to multitask and manage time effectively ensures excellence when meeting the needs of both guests and the salon.

Excited to advance my career as a Master Stylist while continuing to elevate skills including haircuts, styling, coloring, lightening, & extensions. With a deep-rooted passion for the beauty industry, I'm dedicated to leverage my current gained background and training to achieve goals and cultivate self-confidence and positivity in every guest sitting in my chair!

Overview

8
8
years of professional experience
1
1
Certificate
8
8

Years of Customer relations/Customer service experience

3
3
years of post-secondary education

Work History

Stylist / Associate

Avante Salon And Day Spa
02.2022 - 05.2023
  • Advised client base of new products and seasonal fashions to increase salon sales.
  • Exhibited exceptional salon product knowledge continuously exceeding performance metrics.
  • Educated customers on products to maximize benefits.
  • Mixed pigments such as color, toner, and lightener paired with proper use of products and techniques to achieve overall tones and depth desired.
  • Worked on upwards of 10 guests daily while maintaining distinguished cleanliness and organization of work areas
  • Determined appropriate hair treatments based on conditions and textures.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Updated customer service standards building strong and lasting rapport with clients through consistent delivery exceptional services & results increasing guest retention as well as overall salon sales
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment; cultivating an inviting, safe salon space to relax and get pampered.
  • Educated clients about self-maintenance for healthy hair based on needs and preferences.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Fostered inclusive environment to make customers feel welcomed resulting in guest retention by inducing an elevated experience.
  • Leveraged associate education tools to build product and styling knowledge.
  • Developed strong rapport with customers and created positive impression of business..
  • Used product knowledge, sales abilities and customer relations skills to drive substantial increases in retail sales.
  • Discussed products and services with customers, outlined possible restrictions and educated on realistic results as well as alternative routes.

Team Associate

Osgood O'Neil Salon
11.2021 - 01.2022
  • Contributed to team success by completing tasks quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership positions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked up to 4 different stations to provide optimal coverage and meet production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.

Student & Hair Stylist

Toni&Guy academy
01.2021 - 08.2021
  • Educated customers on products to maximize benefits.
  • Trimmed, cut and shaped hair accommodating customer preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Mixed color, lightener, and toners while applying proper techniques to achieve desired overall inspiration.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Internship Student

Toni & Guy Artistic Team
07.2021 - 07.2021
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed range of simultaneous job tasks to support professor's academic operational needs.
  • Analyzed problems, identified solutions and made decisions.
  • Achieved management recognition by implementing knowledge gained during internship.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Contributed to content creation for company website.

Officemax / Depot Sales Consultant

OfficeMax
07.2020 - 09.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Cashier & Self Checkout Host

Target
09.2016 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored up to six self-checkout systems and provided assistance or intervention where required.
  • Solicited customers to purchase loyalty, item protection plans, as well as store credit cards, successfully bringing in new revenue while surpassing daily loyalty goal.

Cashier Team Lead

Randall's
06.2015 - 09.2016
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Displayed new stock and rotated existing products.
  • Educated employees on register use, merchandising and customer service.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Oversaw group of 8-10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Trained as Cashier, Self Checkout Lead, Customer Service provider, Front End Manager, product stocker and provided back-up coverage to provide customers and team with optimal support.

Education

Completion Certificate - Cosmetology Education

Continued Education
Mansfield
02.2022 - 05.2023

Cosmetology Certification - Cosmetology

Toni & Guy Hairdressing Academy
Plano, TX
01.2021 - 08.2021

Some High School & Some College - General Studies

Global High Dual Credit STEM High School
Waxahachie, TX
08.2013 - 05.2014

Skills

  • Extensive knowledge in haircutting, styling, highlighting, all over color, and grey coverage
  • Cosmetology Principles Knowledge
  • Hair Maintenance Expertise
  • Brow, Lip, and Chin waxing
  • Chemical Applications
  • Strong time management
  • Detail-Orientated Workflow Efficiency
  • Guest Relations Management
  • Marketing Understanding
  • Outstanding sales expertise
  • Self motivated
  • Leadership skills

Certification

  • Licensed Cosmetologist since 2021
  • Cosmetology Graduate Certification, Toni&Guy Hairdressing Academy - August 2021
  • Mens haircut Specialist - February 2022
  • Curly Cut and Style certification training - August 2022

Additional Information

  • AWARDS, Global High PrincipleAward Recipient - 2014National Fine ArtsParticipant 2011 - 2013Toni&Guy Student of theMonth - May 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Lets get personal

  • I'm 24 years old (25 in Dec)
  • I've grown up in the Dallas-Fort-Worth metroplex and Austin area mostly
  • Married at 18 - separated at 23
  • Mother of TWO red-headed balls of fire
  • I enjoy spending time with my family by getting outside in some capacity, enjoying good food, creating new experiences, and learning and developing individually as well as together
  • Grateful to be able to cultivating a safe and relaxing guest experience providing a massive positive impact on someones day and confidence through my creative passion and technical talent, I get to call my job
  • Passionate about personal growth and mental health
  • Love good quality time with even better quality people
  • All about spreading positivity and forming genuine connections
  • If you like it, I love it! That's the motto i live by; if its good for you and its not hurting anyone i support it!
  • There is not a problem in this world that Queso and Margs cant make you feel better about and you cant convince me otherwise
  • I love rainy drives, at night even better! windows down, music loud, just connecting with the current moment in time
  • Newly developed passion for call of duty, among a few others.
  • Hiking, biking, walking, you name it I love trying new ways to enjoy getting active and being social

I'm looking forward to hearing from you soon, and getting to know you better!

Timeline

Stylist / Associate

Avante Salon And Day Spa
02.2022 - 05.2023

Completion Certificate - Cosmetology Education

Continued Education
02.2022 - 05.2023

Team Associate

Osgood O'Neil Salon
11.2021 - 01.2022

Internship Student

Toni & Guy Artistic Team
07.2021 - 07.2021

Cosmetology Certification - Cosmetology

Toni & Guy Hairdressing Academy
01.2021 - 08.2021

Student & Hair Stylist

Toni&Guy academy
01.2021 - 08.2021

Officemax / Depot Sales Consultant

OfficeMax
07.2020 - 09.2020

Cashier & Self Checkout Host

Target
09.2016 - 12.2016

Cashier Team Lead

Randall's
06.2015 - 09.2016

Some High School & Some College - General Studies

Global High Dual Credit STEM High School
08.2013 - 05.2014

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Sydney ChaseStylist / Cosmetologist