Sydney Chung
Union City,CA
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 10 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Swiss Post Solutions - White & Case Law Firm LLP
02.2019 - Current
- Administrative Support - Liaison with the OM and point of contact while OM is out
- Assisting recruiting with any onsite support
- Assisting onsite on-boarding process for new hires
- Office purchasing and budgeting
- Reconcile and track expense reports for the office manager
- Onsite resource to the office Event Coordination - Organizing internal events and office meetings
- Coordinating client events
- Setting up virtual events and working with a variety of vendors to ensure that food and beverages arrive in a timely manner ahead of the meeting
- Concierge - Providing suggestions and making reservations for attorneys for client events, luncheons, and for personal special requests
- Assisting with transportation and travel arrangements
- Coordinated with attorneys and assistants to ship client gifts to various locations (worldwide)
- Tracking, restocking, and ordering refreshment, pantry and catering for the office, and bringing a variety of selections to it
- Office Support - Oversee maintenance of facilities including cleanliness, inventory of office/kitchen
- Communicate with and maintain vendor relationships
- Reconcile vendor invoices
- Working with accounting team and assisting vendors with billing questions Reception - Provides white glove service to visitors, clients, and the firm
- Assisting with reception duties, especially when the receptionist is out of the office.
General Manager
Panda Restaurant Group
11.2018 - 02.2019
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality of food preparation and service
- Provide direction to employees regarding operational and procedural issues
- Interview hourly employees
- Direct hiring, supervision, development and, when necessary, termination of employees.
Conference Services Manager
STANFORD PARK HOTEL
10.2017 - 05.2018
- Meets with customer to understand needs, offer suggestions, and determine all set-up needs, equipment and menu items
- Anticipates all needs to provide a flawless execution of the event
- Identifies opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience
- Rebooks for future events
- Creates and maintains each event's banquet event order (BEO) outlining all of the event's details, including instructions for the evening and the menu and wine choices
- Disseminates all information to appropriate operational departments to ensure customer needs are being met
- Attends and oversees execution of events to ensure client satisfaction.
Front Office Manager
STANFORD PARK HOTEL
11.2016 - 10.2017
- Trains, schedule, and retrains all front office personnel
- Supervises workload during shifts
- Maintains working relationships and communicates with all departments
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate personnel
- Ensure implementation of all hotel policies and house rules
- Monitor all V.I.P 's special guests and requests
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
- Perform other duties as requested by management.
AGM - GM
Extended Stay America Hotels
04.2016 - 11.2016
- Got promoted to GM within 6 months
- Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
- Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit
- Participates and monitors monthly inventory of supplies and equipment
- Ensures purchases made are within budget and by approved vendors
- Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives
- Promotes 100% guest satisfaction throughout property
- Instills the 100% guest satisfaction objective to AGM and hourly associates
- Recruits qualified applicants
- Trains employees in accordance with company standards
- Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance
- Work to build solid client relationships in the District and with Managers and staff at each assigned hotel.
Assistant Restaurant Manager
Toscanini Italian Restaurant
05.2013 - 08.2015
Assistant Front Office Manager
H Resort
02.2011 - 03.2013
Education
BA in Hospitality Management -
University of Nevada Las Vegas
Las Vegas, NV01.2010
Associate of Arts in Finance -
Tainan University of Technology
01.2001
Skills
- Service-oriented
- Guest satisfaction specialist
- Efficient
- Food and Beverage Services
- Quality assurance
- OPERATIONS (10 years)
- SATISFACTION (10 years)
- Customer Service (10 years)
- Coordinator (5 years)
- Microsoft Office (10 years)
- Hospitality Experience
- Training
- Communication Skills
- Catering
- Office Administration (5 years)
- Profit & Loss
- Event Planning (7 years)
- Legal (5 years)
- Mandarin
- Bilingual
- Supervising experience
- Office Management
- Human Resources
- Budgeting
- Facilities Maintenance
- Office Administration
- Contract Coordination
- Client Relations
- Inventory Coordination
- Vendor Management
- Inventory Auditing
- Mail Handling
- Expense Reporting
- Client Relationship Management
- Schedule Coordination
- Meeting Organization
- Administrative Support
- Staff Management
- Customer Service
- Vendor Relations
- Business Administration
- Travel Coordination
- Attention to detail
- Effective communication
- Training and development
- Organizational skills
- Event coordination
- Microsoft Office proficiency
- Multitasking abilities
- Operations Management
- Workforce Management
- Billing
- Employee Supervision
- Contract Administration
- Administrative Oversight
- Customer Relations
- Budget Administration
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Office Coordinator
Swiss Post Solutions - White & Case Law Firm LLP
02.2019 - Current
General Manager
Panda Restaurant Group
11.2018 - 02.2019
Conference Services Manager
STANFORD PARK HOTEL
10.2017 - 05.2018
Front Office Manager
STANFORD PARK HOTEL
11.2016 - 10.2017
AGM - GM
Extended Stay America Hotels
04.2016 - 11.2016
Assistant Restaurant Manager
Toscanini Italian Restaurant
05.2013 - 08.2015
Assistant Front Office Manager
H Resort
02.2011 - 03.2013
BA in Hospitality Management -
University of Nevada Las Vegas
Associate of Arts in Finance -
Tainan University of Technology
Assessments
- Administrative assistant/receptionist, Proficient, 02/01/22, https://share.indeedassessments.com/attempts/cf2a40e223a392be7d63261380b4e49d
- Teamwork: Interpersonal skills, Proficient, 07/01/22, https://share.indeedassessments.com/attempts/9f1fbf8a295bcbed9d5953d6cade9738eed53dc074545cb7
- Office manager, Proficient, 04/01/22, https://share.indeedassessments.com/attempts/abd2ba65fa373ab1080c683a8f297e26eed53dc074545cb7
- Work style: Professionalism, Completed, 11/01/22, https://share.indeedassessments.com/attempts/50355bf9d5d4a04e99f5ca9087365a04eed53dc074545cb7
- Working with MS Word documents, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/b99e0e5e462d9f89155816538a60f97deed53dc074545cb7
- Attention to detail, Proficient, 07/01/22, https://share.indeedassessments.com/attempts/847551945782cc609fe446a0ed4be7edeed53dc074545cb7
- Spreadsheets with Microsoft Excel, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/8cb38d26cd3ad6e647a92a87771eae65eed53dc074545cb7
Assessments
- Administrative assistant/receptionist, Proficient, 02/01/22, https://share.indeedassessments.com/attempts/cf2a40e223a392be7d63261380b4e49d
- Teamwork: Interpersonal skills, Proficient, 07/01/22, https://share.indeedassessments.com/attempts/9f1fbf8a295bcbed9d5953d6cade9738eed53dc074545cb7
- Office manager, Proficient, 04/01/22, https://share.indeedassessments.com/attempts/abd2ba65fa373ab1080c683a8f297e26eed53dc074545cb7
- Work style: Professionalism, Completed, 11/01/22, https://share.indeedassessments.com/attempts/50355bf9d5d4a04e99f5ca9087365a04eed53dc074545cb7
- Working with MS Word documents, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/b99e0e5e462d9f89155816538a60f97deed53dc074545cb7
- Attention to detail, Proficient, 07/01/22, https://share.indeedassessments.com/attempts/847551945782cc609fe446a0ed4be7edeed53dc074545cb7
- Spreadsheets with Microsoft Excel, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/8cb38d26cd3ad6e647a92a87771eae65eed53dc074545cb7
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