Sydney Churchill
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Reservationist/Outfitter
Zion Guru
02.2022 - 06.2023
- Maintained clean work floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift Supervisor
Maggiano's Restaurant
04.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Front Desk Receptionist
Fitness Quest
11.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
Barista
Cafe Elite
10.2019 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Business - Business And Marketing/HR/Cultural Studies
University of Idaho
Coeur D'Alene, ID01.2025
Associate of General Studies - General Studies
Pierce College
Puyallup, WA12.2020
Skills
- Multitasking Abilities
- Team building
- Dependable and Responsible
- Organization and Time Management
- Excellent Communication
- Problem-Solving
- Self-Motivated
- Active Listening
- Answering Customer Questions
- Providing Feedback
- Decision-Making
- Menu memorization
- Exceptional customer service
- Beverage preparation
- Excellent memory
- Friendly and outgoing
Hobbies
- Hiking
- Mountain Biking
- Reading
- Drinking Coffee/ Tea
- Paddle boarding/ Kayaking
Timeline
Reservationist/Outfitter
Zion Guru
02.2022 - 06.2023
Shift Supervisor
Maggiano's Restaurant
04.2021 - 02.2022
Front Desk Receptionist
Fitness Quest
11.2020 - 04.2021
Barista
Cafe Elite
10.2019 - 11.2020
Bachelor of Business - Business And Marketing/HR/Cultural Studies
University of Idaho
Associate of General Studies - General Studies
Pierce College
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