Sydney Clements
Grand Rapids,MI
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workloads.
Overview
1
1
year of professional experience
Work History
Behavioral Health Technician
Helen DeVos Children's Hospital General Pediatrics
Grand Rapids, MI
01.2024 - Current
- Provide and maintain a safe and therapeutic environment for the patient requiring direct observation.
- Collaborate with the Nurse, Behavioral Health team, MSW, and the Medical Team to upload the established behavioral plan for the patient.
- Trained in verbal de-escalation and situational awareness, and provided education on various patient populations encountered.
- Cross-trained to a limited scope of the Nursing Technician role, to learn the skills and tasks of daily patient care and ADLs.
- Implements evidence-based practices, such as cognitive behavioral therapy, when working with clients.
Front of House Staff Member
Maru Sushi And Grill
Grand Rapids, MI
03.2024 - 08.2024
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Ability to work with POS, reservation, and scheduling software.
- Processed customer payments accurately and efficiently.
- Demonstrated excellent communication skills while interacting with customers.
- Greeted customers and answered questions about menu items.
- Adhered to company policies regarding dress code, break times.
- Assisted servers when necessary by refilling drinks or providing extra utensils.
- Monitored dining room activity to ensure all guests had a positive experience.
- Performed opening and closing duties as assigned by management staff.
- Informed customers of daily specials and promotions available at the restaurant.
- Organized seating for guests in a timely manner.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Education
Psychology
Hope College
Holland, MISkills
- Team Collaboration
- Reservations Management
- Menu knowledge
- Server Support
- Quick Learner
- Order Accuracy
- Goal-Oriented
- Phone Etiquette
- Table Bussing
- Turning Tables
- Cleaning and sanitizing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front of House Staff Member
Maru Sushi And Grill
03.2024 - 08.2024
Behavioral Health Technician
Helen DeVos Children's Hospital General Pediatrics
01.2024 - Current
Psychology
Hope College
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