Summary
Overview
Work History
Education
Skills
Timeline
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SYDNEY CLINE

Duluth,MN

Summary

I am an experienced professional with a solid background in food service and customer relations. I offer an excellent track record of tackling various tasks and conflicts to resolutions. I demonstrate genuine hospitality to establish rapport with customers, and to deliver seamless and memorable experiences that keep customers coming back.

Overview

5
5
years of professional experience

Work History

Server

Olive Garden
Duluth, MN
10.2022 - Current
  • I helped provide excellent customer service to ensure satisfaction.
  • I respond efficiently to guest inquiries and complaints in a professional manner.
  • I ensured that each guest was served courteously, quickly, and efficiently.
  • I collaborated with other restaurant team members to ensure efficient operations within the restaurant environment.
  • I operated POS terminals to input orders, split bills and calculate totals.

Customer Experience Coordinator

TJ Maxx
St.cloud, MN
04.2021 - 08.2021
  • I answered phone calls, and helped customers to resolve issues they were having
  • I stayed behind the cash registers and ensured good customer service from the employees working under me
  • I helped to train and answer any questions my fellow employees may have had, as well as helped them to fix small mistakes they may have made during transactions
  • I helped to keep the shelves in the cashier lanes stocked, and cleaned to ensure easy access to all new merchandise that was out for customers

Certified Front of House Crew Trainer

Chipotle
St. Cloud, MN
07.2019 - 09.2020
  • I trained new employees on cash registers, the main line, and the POS system for online orders
  • I answered phone calls from customers who were unsatisfied with their service and helped to find a resolution to improve on that experience whether that be re making their order personally, or giving them coupons for free meals on their next visit
  • I helped to maintain safety guidelines in ensuring that food was at the correct temperatures and everything was being sanitized frequently

Education

High School Diploma -

SARTELL HIGHSCHOOL
Sartell, MN
06.2021

Skills

  • Complaint Handling
  • Customer Relationship Management
  • Issue de-escalation
  • Time Management
  • Advanced typing

Timeline

Server

Olive Garden
10.2022 - Current

Customer Experience Coordinator

TJ Maxx
04.2021 - 08.2021

Certified Front of House Crew Trainer

Chipotle
07.2019 - 09.2020

High School Diploma -

SARTELL HIGHSCHOOL

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SYDNEY CLINE