Sydney Collins
Lebanon,VA
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at Performance Therapy. Excelled in office management and customer service, demonstrating exceptional organizational skills and multitasking ability. Proven leader in mentoring sales teams towards achieving over 20% growth, leveraging office administration expertise and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Office Manager
Performance Therapy
01.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Performed patient registration and intake.
Store Manager
Amv Holding
02.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
High Life Inc.
06.2019 - 10.2021
- Helped to develop, organize, and implement customer loyalty program rebranding efforts focusing on customer retention and improving overall profitability.
- Conducted market research to identify strengths and opportunities to remain competitive, established attainable sales targets, and analyzed sales data to identify trends and risks making recommendations for improvement
- Managed sales team to consistently drive growth and achieve goals with focus on coaching and mentoring
Education
Certificate - Medical Billing And Administration
Central Piedmont Community College
Charlotte, NC05.2022
High School Diploma -
Marvin Ridge Highschool
Waxhaw, NC06.2017
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
Timeline
Office Manager
Performance Therapy
01.2023 - 12.2023
Store Manager
Amv Holding
02.2021 - 11.2022
Sales Manager
High Life Inc.
06.2019 - 10.2021
Certificate - Medical Billing And Administration
Central Piedmont Community College
High School Diploma -
Marvin Ridge Highschool
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