Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Colvin

Youngstown,OH

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Lv8 Studios
Youngstown, OH
03.2022 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer communication to appropriate department personnel.
  • Drove customer feedback to deliver information to management for corrective action.

Press Machine Operator

Howmet Aerospace
Niles, OH
02.2020 - 03.2021
  • Communicated with supervisors and specialized machine technicians to receive instruction on correct machine operation and request assistance with set-up when necessary.
  • Cleaned machines between production operations and after shifts, using air hoses, chemical cleaners and pressure washers to prevent buildup and maintain good functioning condition.
  • Monitored lights, gauges and general performance indicators to detect mechanical malfunctions and modify or cease operations accordingly, preventing damage and waste of materials.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Loaded raw materials into press machines, identifying proper materials and adjusting machine calibrations to achieve proper fit and prevent jams and other processing errors.
  • Inspected machines prior to starting and operation, verifying safe operating condition and performing lubrication and other preventive maintenance.
  • Unloaded processed materials from machines, inspecting product to verify compliance with specifications required for further processing and discarding or reprocessing defective output.

Overhead Crane Operator

Howmet Aerospace
Niles, OH
02.2018 - 03.2021
  • Used pendant-operated, overhead and gantry cranes in compliance with safety standards and company guidelines.
  • Operated mobile crane and moved materials to various locations in a safe and effective manner.
  • Observed and followed signals of those from individuals directing moving and positioning of loads.
  • Maintained cranes by inspecting for defects or wear, lubricated ropes and winches,and replaced worn out cables.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
  • Completed assigned tasks accurately and within deadlines to meet site manager's specifications.
  • Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.

Direct Care Staff Member

Gateways to Better Living Inc.
Youngstown, OH
02.2012 - 08.2016
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.

Assembly Line Machine Operator

General Motors
Lordstown, OH
02.2015 - 01.2016
  • Operated numerically-controlled machine tools to perform series of progressive machining operations on repetitive work to close and exact tolerances and precise finish specifications.
  • Inspected final results and compared to production order to support quality assurance.
  • Escalated functional and process failures to management and team leaders.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

Telecommunications Specialist

InfoCision
Austintown, OH
10.2009 - 11.2011
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and personal information.
  • Executed outbound calls each week to existing customers, resulting in increase in sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Education

Associate of Arts - Psychology

Eastern Gateway Community College
Youngstown, OH
05.2023

High School Diploma -

Liberty High School
Youngstown, OH
05.2007

Skills

  • Team management
  • Supervision
  • Inventory management
  • Organization
  • Training and development
  • Client documentation
  • Community activities
  • Care plan management
  • Compassionate client care
  • Client safety and first aid
  • Behavior redirection
  • Cash management experience
  • Meal preparation
  • Housekeeping
  • Performance-driven
  • Warm calling
  • Sales expertise
  • Product understanding
  • Inbound and outbound calls
  • Script use
  • Problem resolution
  • First Aid/CPR
  • Customer service

Timeline

Administrative Assistant

Lv8 Studios
03.2022 - Current

Press Machine Operator

Howmet Aerospace
02.2020 - 03.2021

Overhead Crane Operator

Howmet Aerospace
02.2018 - 03.2021

Assembly Line Machine Operator

General Motors
02.2015 - 01.2016

Direct Care Staff Member

Gateways to Better Living Inc.
02.2012 - 08.2016

Telecommunications Specialist

InfoCision
10.2009 - 11.2011

Associate of Arts - Psychology

Eastern Gateway Community College

High School Diploma -

Liberty High School

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Sydney Colvin