SYDNEY CONE
Gray Court,SC
Summary
A personable, dynamic, and meticulous Administrative Professional highly regarded for providing professional and attentive customer service while performing all assigned duties. Proven track record of expertly performing a wide range of support tasks, including data entry, bill reconciliation, and phone system management. Known for accurately balancing accounts to ensure smooth and efficient operations. Out-of-the-box thinker recognized for skillfully managing diverse and complex projects to achieve company performance objectives and revenue targets.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bryson Constructors
01.2008
- Performed assigned administrative tasks, including answering phones and performing data entry.
- Submitted required documentation to field personnel in support of project managers at project start.
- Ensured all subcontractor contracts W-9s, insurance, and closeout items were completed before projects began.
Sales Associate
Charter Communications, Spectrum
09.2024 - 08.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory by restocking shelves and organizing merchandise displays efficiently.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
Lead Customer Service Billing
Charter Communications
01.2019 - 07.2024
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Contribute to the Company's vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
- Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
- Escalate rep and customer impacting issues appropriately.
- Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
Lead Inventory Control Specialist
Buy Buy Baby
01.2016 - 10.2019
- Ensure on-hand accuracy throughout the store by scanning outs, lows, and overs every day.
- Manage Regional order fulfillment, communicating with internal and external stakeholders to ensure orders are up to date, processing orders and creating sales order documents, and monitoring all systems to ensure orders are met.
- Provide customer service and support for escalated issues, queries and special order needs, resolving problems quickly while following all policies and procedures.
Lead Order Fufillment
Buy Buy Baby
04.2016 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed orders in a timely manner
Front Desk Clerk & Administrative Assistant
Super 8 Motel
01.2015 - 01.2016
- Processed cash and credit card payments, balanced cash accounts, and paid bills for the motel’s owner.
- Managed guest service requests, using excellent oral and written communication skills to register guests and accommodate their needs and requirements.
- Continuously maintained current information on room availability, reservations, and guest messages.
Assistant to the CEO
Black Linen Entertainment
01.2012 - 01.2016
- Tracked the CEO’s daily schedule, coordinated client meetings, and booked travel arrangements.
- Participated in planning and client meetings, recording detailed notes and minutes for future use.
- Assisted with special projects as needed, including event planning and vendor selection.
Certified Nursing Assistant (CNA)
Faith Home Care
01.2014 - 01.2015
- Attended to the individual needs of elderly patients, including assisting with grooming, bathing, and oral hygiene.
- Maintained the comfort, privacy, and dignity of patients while delivering a wide range of services.
- Promoted a caring environment by displaying warmth and professionalism when interacting with patients.
Closet Associate
Success Closet
01.2011 - 01.2013
- Managed the multi-line phone system, answering customer questions and forwarding calls to the appropriate staff member.
- Accurately logged clothing in and out using the Microsoft Excel database.
- Sorted clothing by style and size and completed barcode tagging with efficiency and precision.
Education
Nursing Degree (Candidate) - Major
01.2013
GPA: 3.3
Training - Phlebotomy
07-2025
Certified Nursing Assistant - undefined
01.2013
Nursing Degree (Candidate) - Major
01.2010
GPA: 3.3
Skills
- Managed Regional order fulfillment, communicating with internal and external stakeholders to ensure orders are up to date, processing email orders and creating sales order documents, and monitoring and updating all systems to ensure orders are met
- Answered customer questions and forwarded calls to the appropriate staff member while managing the multi-line phone system at Success Closet
- Handled data entry and numerous other administrative tasks for Bryson Constructors
- Administrative Support
- Customer Service
- Relationship Management
- Regional Fulfillment
- Project Management
- Multi-Line Phone Systems
- Clerical Duties
- In-Home Health Care
- Inventory Management
- Reporting/Documentation
- Communication
- Time management
- Administrative support
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Dedicated team player
- Recordkeeping
- Verbal communication
- Deadline oriented
- Documentation and reporting
Accomplishments
- Achieved goals by completing daily task with accuracy and efficiency.
Certification
Certified Nursing Assistant – Miller-Motte College, 2013
Phlebotomy, Phlebotomy Training Specialist - 2025
Additional Credentials
- Technical Skills: Microsoft Office Suite / Type 55 WPM
- Volunteerism: Red Cross / SPCA / Big Brother, Big Sister / YMCA
Phlebotomy Specialist
Collects specimens from patients and assumes responsibility for the safety and comfort of patients, following established standards and practices. Accessions samples into computer system for accurate testing and billing and obtains signed documents as needed. Reviews outstanding workload reports. Performs Point of Care testing and sample processing if assigned.
Timeline
Sales Associate - Charter Communications, Spectrum
09.2024 - 08.2025
Lead Customer Service Billing - Charter Communications
01.2019 - 07.2024
Lead Order Fufillment - Buy Buy Baby
04.2016 - 09.2019
Lead Inventory Control Specialist - Buy Buy Baby
01.2016 - 10.2019
Front Desk Clerk & Administrative Assistant - Super 8 Motel
01.2015 - 01.2016
Certified Nursing Assistant (CNA) - Faith Home Care
01.2014 - 01.2015
Assistant to the CEO - Black Linen Entertainment
01.2012 - 01.2016
Closet Associate - Success Closet
01.2011 - 01.2013
Administrative Assistant - Bryson Constructors
01.2008
Miller-Motte College - Certified Nursing Assistant,
Gordon College - Nursing Degree (Candidate), Major
Fayetteville Technical Community College - Nursing Degree (Candidate), Major
Phlebotomy Training Specialist - Training, Phlebotomy