Sydney Connelly
Susanville,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
7
7
years of professional experience
Work History
Law Office Assistant
Law Offices of Brian P. Connelly
Susanville
06.2022 - Current
- Organized documents for filing, maintained client files, and prepared new client intake forms.
- Collaborated with support staff to ensure smooth functioning of office operations.
- Proofread documents such as contracts, letters ensuring accuracy of content before submission.
Front End Store Manager
Safeway
Susanville
03.2019 - 01.2021
- Handled cash register operations including deposits, withdrawals, refunds, exchanges.
- Resolved customer complaints in a professional manner.
- Resolved conflicts between customers or between customers and employees in a professional manner.
- Ensured the store was properly staffed with qualified personnel at all times.
- Managed customer service operations, such as responding to inquiries and resolving complaints.
- Created weekly schedules for staff members based on customer demand and traffic patterns.
- Trained employees on product knowledge, customer service standards and safety protocols.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Starbucks Manager
Starbucks/ Safeway
Susanville
02.2017 - 03.2019
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Some College (No Degree) - Psychology
University of Oregon
Eugene, ORSkills
- Performance Management
- Complex Problem-Solving
- Verbal and written communication
- Meticulous attention to detail
- Skilled multi-tasker
- Relationship Building
Timeline
Law Office Assistant
Law Offices of Brian P. Connelly
06.2022 - Current
Front End Store Manager
Safeway
03.2019 - 01.2021
Starbucks Manager
Starbucks/ Safeway
02.2017 - 03.2019
Some College (No Degree) - Psychology
University of Oregon
Similar Profiles
Jewelisa RyeJewelisa Rye
Clerk/Intern at Law Offices Of Brian C. PearcyClerk/Intern at Law Offices Of Brian C. Pearcy
Misha FarjiMisha Farji
Assistant at Law Offices Of Brian Gustmann Esq.Assistant at Law Offices Of Brian Gustmann Esq.
STEPHANIE RIOSSTEPHANIE RIOS
Senior Paralegal at Law Offices Of Brian J. Mongelluzzo, LLC.Senior Paralegal at Law Offices Of Brian J. Mongelluzzo, LLC.