Sydney Courts
Health Systems Management And Public Health
Jamestown,NC
Summary
As a recent graduate from the University of North Carolina at Charlotte, with a degree in Health Systems Management and Public Health, one of my goals is to obtain a full time position with a company that will help me gain experience working in the healthcare field. I would like the opportunity to engage and learn along side individuals that are in any position in any industry. I want to enhance my leadership skills along with making a difference within company/business operations. I believe that I have acquired the skills through relevant coursework and professional organizations that would help prepare me with working with professionals in the industry.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Junior Patient Enrollment Specialist
CareHarmony
09.2020 - 10.2020
- Understood and thoroughly explained services provided to customers and potential customers.
- Communicated effectively via telephone, email and in person with prospective customers.
- Reviewed statistic enrollment data and prepared reports.
- Updated, entered and reviewed customer data.
- Built relationships with clients through active listening and writing talents to provide excellent service.
Chiropractic Assistant
Keith Clinic Estramonte Chiropractic
Charlotte, United States, United States
09.2019 - 03.2020
- Assist chiropractors in the checking in and out process of patients
- Organize future appointments for patients to maintain a consistent treatment plan
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Inputted patient data into office's computer system and checked all information for accuracy.
- Oriented and trained new staff on proper procedures and policies.
Food Server
Outback Steakhouse
01.2017 - 09.2019
- Engage with customers in a friendly and professional manner
- Ensure tables taken care of properly and quickly take action if there are any problems
- Prepared checks that itemize and total meal costs and sales taxes
- Provided excellent customer service in a fast-paced environment.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Leasing Assistant
Windsor Homes
Graham, NC
06.2018 - 08.2018
- Responsible for assisting the Property Manager in maintaining all aspects of property operations.
- Concentration on the leasing, marketing, and client relations functions of the property.
- During my tenure, I maintained an average occupancy of 97% through retention of existing clients, leasing current availability and pre-leasing of future availability.
Cashier
Bojangles' Restaurants, Inc
Boiling Springs, NC
09.2016 - 01.2017
- Worked in the drive-through line mainly.
- Had to listen to orders while ringing in orders, and making drinks.
- Packed food for cars.
- Assisted with table side service when necessary.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Personal Fitness Trainer
YMCA
Boiling Springs, NC
08.2016 - 12.2016
- Managed creating workout schedules for patients that were apart of the Shelby YMCA LiveStrong exercise class.
- Kept detailed records of personal training procedures and client progress after each session.
- Inspected gym equipment for optimal operating condition prior to instructing clients on proper use.
- Taught strength exercises and proper lifting techniques to groups and one-on-one to clients.
- Created custom exercise and diet programs for patients suffering from cancer and other chemotherapy conditions.
Concessions Cashier
RED Cinemas
Greensboro, NC
11.2013 - 08.2016
- Prepared and expedited food orders to support waitstaff and other team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Operated as full-service food provider in movie theater establishment by taking orders, preparing meals and collecting payments.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Worked as a cashier and an usher.
- Had to take orders at a fast pace and handle food at the same time.
- Handled money constantly.
- Had to clean after every show.
Student Mentor
Gardner-Webb University
Boiling Springs, NC
08.2015 - 12.2015
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Developed academic action plans by evaluating students learning styles, deficiencies and goals.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
Assistant to Office Manager
Garnder-Webb University Psychology Department
Boiling Springs, NC
08.2015 - 12.2015
- Supervised the Gardner-Webb Psychology Department office area by taking phone calls, directing individuals and doing paperwork that was assigned.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Transferred and directed phone calls, guests and mail to correct staff members.
Summer Camp Counselor
Greensboro Fire Department
Greensboro, NC
06.2013 - 07.2015
- Supervised 6-10 year-old children at the Greensboro Fire Department Fire and Safety Camp, which include monitoring classroom environment, assisting with any concerns, teaching basic fire and gun safety, and maintaining schedules.
- Implemented camp activities fostering physical, social and emotional growth.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Supported children by actively listening and offering encouragement.
- Cared for personal and health needs of disabled campers.
Education
Bachelor of Science - Health Systems Management, Public Health
University Of North Carolina At Charlotte
Charlotte, NC 08.2017 - 05.2020
Bachelor of Science - Exercise Science
Gardner-Webb University
Boiling Springs, NC 01.2015 - 01.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Microsoft ExcelInsurance
Management
MentorPsychologyTeachingData entry skills
Customer service background
Health insurance
Client needs analysis
Written Communication
Timeline
Junior Patient Enrollment Specialist
CareHarmony
09.2020 - 10.2020
Chiropractic Assistant
Keith Clinic Estramonte Chiropractic
09.2019 - 03.2020
Leasing Assistant
Windsor Homes
06.2018 - 08.2018
Bachelor of Science - Health Systems Management, Public Health
University Of North Carolina At Charlotte
08.2017 - 05.2020
Food Server
Outback Steakhouse
01.2017 - 09.2019
Cashier
Bojangles' Restaurants, Inc
09.2016 - 01.2017
Personal Fitness Trainer
YMCA
08.2016 - 12.2016
Student Mentor
Gardner-Webb University
08.2015 - 12.2015
Assistant to Office Manager
Garnder-Webb University Psychology Department
08.2015 - 12.2015
Bachelor of Science - Exercise Science
Gardner-Webb University
01.2015 - 01.2017
Concessions Cashier
RED Cinemas
11.2013 - 08.2016
Summer Camp Counselor
Greensboro Fire Department
06.2013 - 07.2015