Sydney Crider
Indianapolis,IN
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with colleagues. Proven track record of building and maintaining relationships with diverse stakeholders in fast-paced and dynamic environments. Skilled manager with expertise in team leadership, planning, and organizational skills honed throughout a successful career. Proficient in equipping employees to independently handle daily functions and exceed customer expectations. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Toppers Pizza
04.2023 - Current
- I worked every aspect of the business including hiring and training employees, placing food truck orders, assisting customers, preparing and serving orders, and cleaning and closing the store.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Craft Manager/Photographer
Craft Genius
06.2019 - Current
- I help develop crafts
- I instruct participants on how to complete each activity safely while having fun
- I also set up and organize event spaces, as well as clean up afterwards.
- Set up product shots and selected props, styling, and lighting.
- Created visually dynamic images using advanced composition techniques that effectively showcased products in their best light, generating increased customer interest.
- Enhanced product appeal by executing high-quality photography and editing techniques.
Studio Manager
Collins LLC
08.2020 - 05.2023
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Maintained studio equipment, including kiln, pug mill, and throwing wheels, to limit schedule disruptions.
- Set up community outreach and fundraising events with the local women's shelter.
Receptionist
Indiana University Foster Center Desk
08.2020 - 01.2022
- At the center desk, I work the front desk assisting employees, residents, and guests with various tasks such as sorting and delivering mail, greeting guests and residents, handling maintenance issues, issuing keys during lockouts, and directing guests to the right people for assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
Receptionist
Media Digitization and Preservation Initiative
08.2019 - 08.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Bunk Counselor/Art Teacher/Head of Challenge Course
French Woods Sports and Arts Camp
05.2021 - 07.2021
- I worked as the lead on the challenge course, overseeing other employees working on the zipline, high ropes course, and climbing wall as well as the safety of all participants.
- I also worked in the art department running ceramics and photography programs, teaching various classes.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Maximized available resources by effectively managing allocated budgets for art supplies and equipment maintenance needs.
- Assisted guests with equipment adjustments to ensure a secure and comfortable fit for their zip line experience.
- Adventure guild certified for challenge course; including rock wall, knot tying for independent beley systems, high ropes courses, and ziplines.
Sales Associate
Barnes and Noble College
11.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Zip City Indy
03.2017 - 08.2019
- I worked as an employee for several months, and then was promoted to supervisor
- I ran many stations during my time
- I ran and worked all aspects of the business including the concession stand, the trampoline park, the rock wall, the party rooms, and the front desk
- I interacted with the patrons on many different levels, ensuring their safety and enjoyment.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted guests with equipment adjustments to ensure a secure and comfortable fit for their zip line experience.
- Offered guidance for novice zipliners while maintaining patience throughout the learning process.
Education
In Progress - Studio Art
Indiana University
07.2024
Academic Honors Diploma -
Center Grove High School
06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Marketing
- Customer Service
Timeline
Manager
Toppers Pizza
04.2023 - Current
Bunk Counselor/Art Teacher/Head of Challenge Course
French Woods Sports and Arts Camp
05.2021 - 07.2021
Sales Associate
Barnes and Noble College
11.2020 - 03.2021
Studio Manager
Collins LLC
08.2020 - 05.2023
Receptionist
Indiana University Foster Center Desk
08.2020 - 01.2022
Receptionist
Media Digitization and Preservation Initiative
08.2019 - 08.2021
Craft Manager/Photographer
Craft Genius
06.2019 - Current
Supervisor
Zip City Indy
03.2017 - 08.2019
In Progress - Studio Art
Indiana University
Academic Honors Diploma -
Center Grove High School
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