Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sydney Croft

Rocklin

Summary

Dynamic professional with extensive experience at Macy’s, excelling in customer relationship management and training. Proven track record of enhancing operational efficiency through strategic scheduling and performance evaluation. Adept at conflict resolution and delivering exceptional service, consistently achieving high customer satisfaction in fast-paced retail environments.

Overview

8
8
years of professional experience

Work History

Selling and Support Captain

MACY'S
Roseville
02.2022 - Current
  • Delegated tasks aligned with project requirements and employee strengths, enhancing overall efficiency.
  • Communicated work goals and deadlines, driving productivity and ensuring project benchmarks.
  • Suggested operational modifications, leading development and implementation of continuous improvements.
  • Coordinated with management to prioritize assignments addressing business needs and current issues.
  • Organized schedules for management and staff, improving operational efficiency.
  • Tracked deadlines and deliverables to support effective project management tasks.

Sales Associate

UNIQUE DESIGNS BY KIREN
Columbus
08.2021 - 12.2021
  • Executed credit card transactions using POS system efficiently.
  • Maintained a clean and organized service environment.
  • Delivered exceptional customer service to enhance client satisfaction.
  • Processed orders accurately to meet customer requests.
  • Facilitated return processes to ensure customer satisfaction.
  • Managed store displays to promote products effectively.

Cosmetic Beauty Advisor

MACY'S
Roseville
08.2020 - 01.2021
  • Collaborated with cosmetic leads from outlining stores to identify areas for operational improvement, shared best practices and implemented evidence-based sales promotion methods.
  • Collaborated with Counter Manager, coordinated projects and provided training to new sales associates.
  • Initiated service consultations to determine customer needs based on personal features and other customer preference related factors.
  • Sold cosmetics and related merchandise according to customer service techniques and professional selling skills.
  • Provided an exceptional customer experience by ensuring the customer was always the priority.
  • Assisted customers in all aspects of total store fulfillment and had the ability to satisfy the needs of digital and physical customers by making appropriate partnerships when necessary.

Cosmetics Sales Associate

MAC COSMETICS
Roseville
08.2019 - 07.2020
  • Designed merchandise displays with strategic product placement to increase customer engagement and sales.
  • Provided exceptional customer service by building rapport and addressing individual needs.
  • Trained new employees on upselling and customer service best practices.
  • Assisted customers in selecting personalized cosmetics for enhanced satisfaction.
  • Demonstrated product application techniques to improve overall customer experience.
  • Organized and restocked displays to maintain an attractive shopping environment.
  • Collaborated with team members to develop promotional displays and events.

Administrative Assistant

BACH 2 ROCK
Rocklin
06.2017 - 06.2018
  • Assisted clients through standardized check-in processes, ensuring a welcoming experience.
  • Managed administrative tasks, including phone answering, appointment scheduling, and payment collection.
  • Organized and hosted birthday parties, adhering to company policies and procedures.
  • Processed confidential client information, transitioning records from paper to electronic databases.
  • Analyzed customer data to uncover marketing opportunities and trends.
  • Prepared meeting materials, including agendas and minutes, while coordinating logistics and tracking action items.

Education

Associate of Arts - Home Staging

Institute of Art & Design
New York, NY
08-2021

High School Diploma -

Clovis West High School
Clovis, CA
06-2016

Skills

  • Scheduling coordination and planning
  • Customer relationship management
  • Interpersonal communication
  • Conflict resolution
  • Attention to detail
  • Training and development
  • Time management
  • Retail operations oversight
  • Performance evaluation
  • Customer service and satisfaction

References

References available upon request.

Timeline

Selling and Support Captain

MACY'S
02.2022 - Current

Sales Associate

UNIQUE DESIGNS BY KIREN
08.2021 - 12.2021

Cosmetic Beauty Advisor

MACY'S
08.2020 - 01.2021

Cosmetics Sales Associate

MAC COSMETICS
08.2019 - 07.2020

Administrative Assistant

BACH 2 ROCK
06.2017 - 06.2018

Associate of Arts - Home Staging

Institute of Art & Design

High School Diploma -

Clovis West High School

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