Sydney Dan
Tulsa,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Lumberjacks Cannabis Company
11.2023 - Current
- In-depth understanding of legal and regulatory frameworks surrounding cannabis cultivation
- Maintain security protocols
- Maintain accurate and organized records related to inventory, cultivation and compliance documentation
- Act as a liaison between the cultivation team, owners and other members of management
- Maintain an organized office space, filing systems and assist in the development and implementation of administrative procedures
- Assist in organizing and coordinating events such as training sessions, team meetings, and compliance related activities
Office Manager
Tactical Transportation
02.2023 - 10.2023
- Managed a substantial volume of incoming phone calls and emails
- Efficiently coordinated and scheduled a high volume of daily pickups and deliveries for dispensaries, cultivators, and processors
- Provided valuable guidance to clients regarding Metrc compliance in the context of transportation
- Collaborated with drivers to optimize daily routes and swiftly addressed any issues that arose throughout the day.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Product Packager
Ox Distrubition
10.2022 - 02.2023
- Assembled packages according to meet specific customer requirements.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
Sales Consultant
TALK MOBILE
06.2018 - 06.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Shift Leader/Surveillance Officer
River Spirit Casino Resort
09.2017 - 05.2018
- Daily and weekly log reports
- Monitored guests for signs of suspicious or criminal activity.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
- Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server/Assistant Restaurant Manager
AMERICAN WOOD FIRE PIZZA
02.2017 - 09.2017
- Developed standard processes to maximize efficiencies
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers warmly to provide exceptional customer service.
Education
MEDICAL BILLING AND CODING -
Community Care College
TULSA, OK06.2019
High School Diploma -
CHECOTAH HIGH SCHOOL
05.2015
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Administrative Support
- Customer Service Management
- Accounting Procedures
Timeline
Administrative Manager
Lumberjacks Cannabis Company
11.2023 - Current
Office Manager
Tactical Transportation
02.2023 - 10.2023
Product Packager
Ox Distrubition
10.2022 - 02.2023
Sales Consultant
TALK MOBILE
06.2018 - 06.2019
Shift Leader/Surveillance Officer
River Spirit Casino Resort
09.2017 - 05.2018
Server/Assistant Restaurant Manager
AMERICAN WOOD FIRE PIZZA
02.2017 - 09.2017
MEDICAL BILLING AND CODING -
Community Care College
High School Diploma -
CHECOTAH HIGH SCHOOL
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