Sydney Daniels
Lake Ozark
Summary
Dynamic Scrum Master with a proven track record at American National Family of Companies, adept at facilitating team alignment and driving agile practices. Skilled in conflict resolution and analytical problem-solving, I excel in enhancing team velocity and delivering quality outcomes while fostering a collaborative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Scrum Master
American National Family of Companies
Springfield
01.2024 - Current
- Prioritize the needs of the team and help them achieve their goals
- Facilitate meetings and discussions effectively
- Coaching the team on Scrum practices and agile principles is a core responsibility
- Addressing and resolving conflicts within the team to maintain a healthy work environment
- Clear and transparent communication with team members and stakeholders
- Being flexible and open to changes in the workflow and processes
- Daily Standups: Facilitating daily standup meetings to ensure team alignment
- Sprint Planning: Helping the team plan and commit to tasks for the upcoming sprint
- Retrospectives: Conducting retrospectives to identify areas for improvement
- Removing Blockers: Identifying and removing obstacles that hinder the team's progress
System Analyst
American National Family of Companies
Springfield
01.2020 - 01.2024
- Work with teams to improve processes to ensure that goals are met with good quality
- A Liaison between Developers and Business
- Collect and analysis downstream data needs from other teams
- Uses “Lessons Learned” to increase the velocity of the team moving forward
- Formulate planning needs for team
- Ability to understand technical issues
- Facilitate meetings for team and others involved in data needs
Quality Analyst II
American National Family of Companies
Springfield
01.2017 - 01.2020
- Ability to understand technical issues
- Develop, document and maintain functional test cases and other test artifacts
- Execute and evaluate manual or automated test cases and report test results
- Hold and facilitate test plan/case reviews with cross-functional team members
- Isolate, replicate, and report defects and verify defect fixes
- Train new hires and continue to mentor after training is complete
- Test new projects and push to production after cycles are clean
- Work with both agile and waterfall methods
- Participate in daily stand up, sprint planning’s and demos
- Efficient at multitasking and getting things released in a timely manner
Associate Underwriter II
American National Family of Companies
Springfield
01.2014 - 01.2017
- Assisted the underwriters by collection, reviewing, and processing the information for clients
- Evaluating the clients based on the standard underwriting strategies
- Maintain up-to-date knowledge of underwriting procedures
- Experienced in written and verbal communication with the insurance agents and colleagues
- Mentor new agents during their first 6 months on underwriting guidelines and procedures
- Develop effective relationships with agents and peers
- Fluent with Issues 32, Mainframe, Paris and SAM
- Develop system and procedure improvements within associate underwriting
Education
B.S. - Business Administration, Marketing/Marketing Management
Missouri State University
Springfield, MOSkills
- Strong organizational skills
- Attention to detail
- Seasoned in conflict resolution
- Sharp problem solver
- Excellent analytical and communication skills
- Energetic and courteous demeanor
- Advanced MS Office knowledge
- Balance daily tasks
- Knowledge of office practices and procedures
- Ability to handle high volumes of work
- Team facilitation
- Agile principles
- Meeting facilitation
- Deliverables management
- Conflict resolution
- Scrum framework
Certification
- Safe Team 6.0
- Safe Scrum Master 6.0
References
Available upon request
Timeline
Scrum Master
American National Family of Companies
01.2024 - Current
System Analyst
American National Family of Companies
01.2020 - 01.2024
Quality Analyst II
American National Family of Companies
01.2017 - 01.2020
Associate Underwriter II
American National Family of Companies
01.2014 - 01.2017
B.S. - Business Administration, Marketing/Marketing Management
Missouri State University
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