Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Darby

McPherson,KS

Summary

Experienced in multi-skilled customer service and employee training, spent over a decade contributing to the success of various organizations through the implementation of efficient customer service strategies. Expertise lies in simplifying technically complex concepts and translating them into clear operational practices. Strong capabilities in delivering effective employee training programs. Proven track record, dedicated to enhancing organizational performance and ensuring customer satisfaction.

Overview

13
13
years of professional experience

Work History

Lead Bartender | Key Hourly Manager

Yaya’s Euro Bistro
08.2021 - Current
  • Guide bartenders in mastering company standards and recipes.
  • Keep detailed inventories and notify management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolve customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Manage cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Motivate colleagues to excel by showcasing commitment and high standards.
  • Keep employees operating productively and working on task to meet business and customer needs.

Operations Manager

Genesis Health Clubs
01.2021 - 08.2021
  • Directed the hiring and development of new staff in alignment with company objectives.
  • Managed employee work schedules.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Help promote a company culture that encourages top performance and high morale.
  • Monitor the management of inventory percentage, which resulted in an improvement of more than 40%. The highest it had been since before January, 2021.

Waiter | Bartender

La Fiesta Mexican Restaurant
06.2020 - 01.2021
  • Efficiently served customers within the restaurant, performing such duties as food service, client service management, trash clean-up, and payment processing coordination.
  • Oversaw inventory management for consistent and adequate supply.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Managed high volume of customers during peak hours, maintaining prompt and timely service.

Waitress | Certified Trainer

Buffalo Wild Wings
11.2015 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Educated and trained all newly hired employees about the best approach to customer service and store policies.
  • Coordinated the management of inbound customer inquiries, as well as outbound communication.
  • Scheduled all new hire training sessions.
  • Was offered a management position by the Regional Manager.

Waitress | Certified Trainer

Olive Garden
03.2013 - 04.2015
  • Carried-out training sessions with all new employees, as well as performed suggestive selling techniques.
  • Managed customer payment, via both cash and credit, along with performed janitorial duties after guests leave.
  • Attentively waited upon customers to ensure positive guests experiences and was in-charge of dining room inventory.
  • Swiftly responded to customer requests and efficiently answered questions and inquiries.

Cashier

Target
10.2012 - 02.2013
  • Through effective customer service supported the successful operation of a large department store.
  • Helped curtail stealing in the store by proactively scanning shopping carts, analyzing customer behaviors, and communicating with management when issues arose.
  • Carried-out cleaning activities, as well as successfully processed payments.
  • Organized register drawer, and was responsible for balancing the register at the start and end of shift.

Education

High School Diploma -

Salina High School South
Salina, KS
01.2013

Skills

  • Relevant Expertise: Customer Service Management Employee Training and Scheduling Microsoft Office (Word, PPT, Excel) Complaint Resolution Direct Communication Deadline Management Problem-Solving Working Independently Leadership Quick-Learner Deductive Reasoning Detail Oriented Excellent Written and Oral Communication Time Management Self-Driven Relationship Building Inventory Management Team Management Creative Thinking Calm Demeanor Hard-Working Personal Development

Timeline

Lead Bartender | Key Hourly Manager

Yaya’s Euro Bistro
08.2021 - Current

Operations Manager

Genesis Health Clubs
01.2021 - 08.2021

Waiter | Bartender

La Fiesta Mexican Restaurant
06.2020 - 01.2021

Waitress | Certified Trainer

Buffalo Wild Wings
11.2015 - 02.2020

Waitress | Certified Trainer

Olive Garden
03.2013 - 04.2015

Cashier

Target
10.2012 - 02.2013

High School Diploma -

Salina High School South

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Sydney Darby