SYDNEY DARK
Gallatin,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Manager
Mental Health Cooperative
08.2024 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained detailed records in compliance with agency standards and regulations.
- Arranged transportation and documented details of discharge transition plans.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
Human Resources Assistant
HomeInstead Senior Care
04.2024 - 07.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Server
Big Mikes Steak House
09.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor's degree - Human Development & Family Studies
Auburn University
Auburn, AL08.2024
Associate's degree - Pre-veterinary science
Southern Union State Community College
01.2021
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Program management
- Administrative skills
- Maintaining files
- Scheduling
Certification
- Child Abuse Mandated Reporters Training, 2022
- Adult Abuse Mandated Reporters Training, 2022
Websiteportfolioprofiles
https://www.linkedin.com/in/sydney-dark-9476b51a0
Timeline
Care Manager
Mental Health Cooperative
08.2024 - Current
Human Resources Assistant
HomeInstead Senior Care
04.2024 - 07.2024
Server
Big Mikes Steak House
09.2022 - 04.2024
- Child Abuse Mandated Reporters Training, 2022
- Adult Abuse Mandated Reporters Training, 2022
Bachelor's degree - Human Development & Family Studies
Auburn University
Associate's degree - Pre-veterinary science
Southern Union State Community College
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