Sydney Davis
Las Vegas
Summary
Dynamic and empathetic professional with extensive experience in customer service. Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
3
3
years of professional experience
Work History
Airline Customer Service Agent
Frontier Airlines
01.2025 - 05.2025
- Assisted passengers with check-in procedures and boarding processes.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction levels.
- Managed luggage handling and ensured adherence to safety protocols.
- Collaborated with team members to maintain efficient operations during peak hours.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Community Cultural Broker
Shield for Families
09.2024 - 04.2025
- Assessed family needs through interviews and home visits to develop tailored service plans.
- Collaborated with community resources to facilitate access to support services for families.
- Documented case progress and maintained accurate records in compliance with agency policies.
- Monitored client progress, providing follow-up support to ensure adherence to service plans.
- Educated families on available resources and programs to enhance their well-being and stability.
- Facilitated positive change by providing ongoing counseling and guidance to families facing various challenges.
Airline Customer Service Agent
Singapore Airlines
12.2021 - 04.2023
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Utilized airline reservation systems to process ticket changes and cancellations accurately.
Education
Certificate of Technical Studies - Office Administration
Los Angeles Job Corps
Los Angeles, CA02-2018
GED -
Los Angeles Job Corps
Los Angeles, CA08-2017
Skills
- Customer relations
- Cultural awareness
- Strong empathy
- Critical thinking
- Data entry
- Client advocacy
- Data collection
- Ethical practice
- Service plans
- Time management and punctuality
Timeline
Airline Customer Service Agent
Frontier Airlines
01.2025 - 05.2025
Community Cultural Broker
Shield for Families
09.2024 - 04.2025
Airline Customer Service Agent
Singapore Airlines
12.2021 - 04.2023
Certificate of Technical Studies - Office Administration
Los Angeles Job Corps
GED -
Los Angeles Job Corps
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