Summary
Overview
Work History
Education
Skills
Certification
Courses Prepared to Teach
Clinical & Pedagogical Competencies
Teaching & Training Experience
Selected Outcomes (KPIs)
Service & Professional Engagement
Timeline
Generic

Sydney Dean

Houston,TX

Summary

Licensed Clinical Social Worker (LCSW) and behavioral health professional with advanced practice in community-based care, case management, and interdisciplinary collaboration. Experienced in designing and facilitating trainings, field coaching, and skills labs for students and new clinicians. Passionate about linking theory to practice and aligning instruction with CSWE EPAS competencies, DEI principles, and trauma-informed, culturally responsive pedagogy. Proficient with LMS-enabled teaching (Canvas/Blackboard), assessment rubrics, and outcomes-based curriculum design. Areas of interest: direct practice, HBSE, policy, research methods, field education, and program evaluation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Therapist

Let’s Talk I’ll Listen Counseling
01.2021 - Current
  • Provided individual and group therapy using evidence-based modalities; created strengths-based treatment plans with measurable goals and routine outcome monitoring (PHQ-9/GAD-7 where applicable).
  • Ensured ethical documentation and release-of-information workflows; coordinated care with primary and specialty providers.
  • Engaged families and natural supports; educated clients on psychoeducation topics to improve adherence and self-management.

Consultant

Community Strengths
01.2020 - Current
  • Built multi-sector partnerships with schools, clinics, and nonprofits; expanded access pathways and executed MOUs/agreements that increased referral flow (pipeline creation, conversion tracking).
  • Managed operations (scheduling, billing, documentation) and CRM tracking to improve client retention and time-to-service; maintained high show-rates via reminder protocols and barrier mitigation.
  • Delivered community trainings, outreach presentations, and stakeholder briefings to align services with population needs; gathered outcome data to inform continuous improvement.

Hospital Recovery Coordinator

Ben Taub General Hospital
01.2023
  • Led outreach strategies to reduce readmissions by coordinating with discharge planners, social work, and community health organizations; refined referral pathways and closed-loop communication.
  • Produced educational/marketing materials and dashboards to highlight program outcomes and partner impact.
  • Conducted barrier analyses and rapid-cycle tests of change to increase outreach efficacy (Plan-Do-Study-Act).

Contract Social Worker

Aya Healthcare
01.2022 - 01.2023
  • Collaborated on interdisciplinary care plans; served as liaison to external providers to streamline handoffs and reduce care fragmentation.
  • Developed satisfaction/feedback tools, analyzed results, and implemented improvements to increase retention and engagement.

Social Work Case Manager

Ben Taub General Hospital
01.2020 - 01.2022
  • Drove referral generation and onboarding logistics (enrollment, transportation, documentation) yielding high follow-through and client satisfaction.
  • Facilitated community events and trainings to increase program visibility and service uptake.

Social Worker

Children and Family Services
01.2019 - 01.2021
  • Conducted comprehensive needs assessments; developed service plans aligned with family goals and cultural context; utilized solution-focused approaches to reduce resistance and improve engagement.
  • Presented at community forums; built cross-agency referral networks to expand access and continuity of care.

Education

Master of Arts - Social Work

University of Texas At Arlington
12-2018

Bachelor of Arts - Social Work

Prairie View A&M University
08-2017

Skills

  • Assessment & Diagnosis
  • Treatment Planning
  • Clinical Documentation
  • Case Management
  • Discharge Planning
  • Resource Navigation
  • Outreach & Partnership Development
  • Program Evaluation
  • Data Analysis (descriptive metrics)
  • Grant Writing/Reporting
  • Public Speaking
  • Curriculum Design
  • Rubric-based Assessment
  • Student Mentorship
  • Stakeholder Engagement
  • CRM/LMS proficiency
  • Training facilitation

Certification

  • Licensed Clinical Social Worker (LCSW), 2023–Present
  • National Association of Social Workers (NASW) — Member

Courses Prepared to Teach

  • Introduction to Social Work
  • Human Behavior in the Social Environment (HBSE)
  • Generalist Practice I/II
  • Social Work with Individuals, Families, and Groups
  • Field Seminar/Field Education
  • Social Welfare Policy
  • Research Methods and Program Evaluation
  • Community Practice and Advocacy
  • Ethics and Professional Practice

Clinical & Pedagogical Competencies

  • Trauma-Informed Care
  • Culturally Responsive Practice
  • Motivational Interviewing (MI)
  • CBT/DBT-informed approaches
  • Case Management
  • Crisis Intervention & Safety Planning
  • SBIRT
  • DSM-5 documentation
  • Community Outreach & Engagement
  • Interdisciplinary Care Coordination
  • Program Development
  • Grant Management
  • Stakeholder Engagement
  • Public Speaking
  • Data Tracking & KPI Reporting
  • CRM Use & Tracking
  • HIPAA/FERPA compliance
  • LMS (Canvas/Blackboard)
  • Zoom/Virtual Instruction

Teaching & Training Experience

  • Designed and facilitated workshops, seminars, and case-based simulations for healthcare providers, community leaders, and students (in-person and virtual).
  • Delivered skills coaching and supervised emerging social workers/interns in assessment, documentation, motivational interviewing, crisis intervention, and interprofessional communication.
  • Created training curricula for hospital teams on discharge planning, barriers to care, and referral pathways to improve continuity of care and reduce avoidable readmissions.
  • Developed assessment rubrics and feedback tools; tracked learning outcomes and participation rates to continuously improve content (Kirkpatrick model).

Selected Outcomes (KPIs)

  • Program participation increased by 40% through targeted partner engagement and tailored outreach strategies.
  • Improved referral pipeline quality and conversion rates by standardizing intake scripts and feedback loops.
  • Reduced missed appointments via reminder protocols and transportation coordination (no-show mitigation).
  • Shortened time-to-service by optimizing scheduling and documentation workflows (cycle-time reduction).

Service & Professional Engagement

  • Community presentations and trainings to expand awareness of behavioral health services.
  • Active collaboration with hospital staff, clinicians, and nonprofit leaders to enhance continuity of care.
  • NASW member participation and adherence to NASW Code of Ethics.

Timeline

Hospital Recovery Coordinator

Ben Taub General Hospital
01.2023

Contract Social Worker

Aya Healthcare
01.2022 - 01.2023

Therapist

Let’s Talk I’ll Listen Counseling
01.2021 - Current

Consultant

Community Strengths
01.2020 - Current

Social Work Case Manager

Ben Taub General Hospital
01.2020 - 01.2022

Social Worker

Children and Family Services
01.2019 - 01.2021

Master of Arts - Social Work

University of Texas At Arlington

Bachelor of Arts - Social Work

Prairie View A&M University
Sydney Dean