Sydney De Armas

• Managing $1.5M in ARR across 30+ accounts within the commercial real estate industry, exceeding retention targets in both Mid-Market and Enterprise accounts
• Achieved 92% Net Revenue Retention in 2023, exceeding the team goal of 85% (industry standard)
• Build strategic relationships with key stakeholders and C-suite executives through quarterly business reviews to drive mutual accomplishment of goals
• Oversee all aspects of the customer lifecycle, with a focus on training, adoption, renewal, and expansion via upsells
• Utilize customer health engagement scores to identify churn risk and proactively strategize further adoption efforts ahead of renewal

• Generated new business and grew existing accounts to achieve $3M territory by driving utilization of surgical products in the Operating Room
• Expanded territory coverage by strategically identifying and targeting high-potential accounts
• Organized trainings for healthcare professionals, including physicians and hospital staff, to increase product knowledge and successful outcomes
• Coached and developed associates and new hire trainees on best practices in the industry
• Served as a member on internal Product Advisory Council to drive cross-functional collaboration and strategize on future release improvements

• Achieved quota six weeks early at 116% PTQ with $630k in growth in 2021
• Ranked in Top 5 CAMs at 133% PTQ with $370k in growth in 2020
• Strengthened relationships with key healthcare providers, fostering trust and collaboration for mutual success
• Oversaw contract negotiations with healthcare providers, securing favorable terms for both parties involved

• Partnered with campus administrators via business reviews and execution of collaborative skill-building sessions for students
• Collaborated cross-functionally with corporate leadership team to align recruitment efforts with overall organizational goals and objectives
• Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications

• Developed, trained and motivated a full team of 8 employees, including new and veteran team members
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities
• Optimized business across all 6 territories to grow business by 20% annually
• Won Top Sales Manager during Summer 2018 sales incentive

• Grew territory by 23% average month over month, exceeding total sales targets by over 10%
• Increased sales revenue by identifying and targeting high-potential accounts
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Minor: Biology

Division 1 Collegiate Athlete - Cross Country and Track & Field

• Elected Team Captain of Women's Team in 2015 & 2016