Sydney Dial

Provide exceptional customer service to insurance companies, auto body shops, buyers, and sellers by addressing inquiries, concerns, and providing auction details.
• Manage complex customer cases and issues, ensuring swift and accurate resolutions while maintaining a high level of professionalism and empathy.
• Act as the primary point of contact for key accounts, including maintaining relationships and ensuring customer satisfaction.
• Oversee and assist in the daily operations of the customer service department, ensuring effective communication between customers and internal teams.
• Collaborate with auction operations, logistics, and other departments to ensure accurate processing of vehicle transactions and smooth auction processes.
• Assist with the onboarding of new customers, guiding them through the registration process, and ensuring they understand auction guidelines, rules, and policies.
• Mentor and train junior customer service representatives, providing coaching, feedback, and support in handling customer issues.
• Resolve customer complaints and disputes by reviewing auction details, policies, and offering suitable solutions.
• Stay informed about industry changes, auction policies, and best practices to provide knowledgeable service.